Corporate Customer Success Managers protect and grow PetDesk's largest customer segment: multi-location veterinary groups. As the primary relationship owner for a portfolio of about 750 corporate accounts, the Corp CSM builds consultative, trusted-advisor relationships at two levels: with corporate and regional leadership on group-wide priorities and with clinic teams on day-to-day adoption. Corp CSMs work hand in hand with Strategic Account Managers (SAMs), who lead the commercial relationship, and they manage a high volume of relationships with the rigor of a much smaller book. They live PetDesk's value of customer excellence daily, keeping the customer at the center of every decision, even at scale. The role is also a proven launch point, with Corp CSMs regularly growing into other roles across PetDesk.
Apply if you're excited to:
- Build and execute adoption plans that translate corporate and regional priorities into clinic-level action
- Monitor account health to spot risk early, and drive mitigation plans before issues escalate to corporate leadership
- Surface expansion and upsell signals to your SAM partners, contributing to revenue growth across your portfolio
- Design and deliver enablement training that turns product adoption into measurable clinic outcomes
- Lead regional webinars and business reviews that demonstrate PetDesk's value to clinic owners, managers, and corporate leaders
- Partner with Marketing to develop case studies and generate referrals that fuel new business
- Represent the voice of the customer internally, translating frontline trends into feedback that shapes Support, Product, and Marketing priorities
- Travel up to 15% (typically 1–3 trips per year) to build and deepen regional customer relationships
About you:
- 3+ years as a Customer Success Manager, ideally managing a large, diverse portfolio of multi-location or enterprise accounts
- Track record of using account health data to prioritize proactively rather than reactively
- Skilled at translating data into a clear, business-relevant narrative for both customers and internal stakeholders
- Confident and polished in presenting to groups, with a style that lands with non-technical audiences
- Tactful and poised under pressure; thrives in cross-functional, fast-moving environments
- Experience with Salesforce, ChurnZero, or similar CS tools is a plus
- Veterinary industry experience is a plus
Benefits & Perks:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair candidate review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Skills Required
- 3+ years of experience in a Customer Success role
- Experience managing a large, diverse portfolio of accounts
- Experience using account health data to proactively prioritize customer actions
- Ability to identify expansion opportunities and partner with Sales or Account Management
- Experience presenting to groups through webinars or business reviews
- Ability to translate data into clear, business-relevant narratives
- Ability to collaborate cross-functionally and remain poised under pressure
- Experience with Salesforce, ChurnZero, or similar customer success automation tools
- Veterinary industry experience
What We Do
PetDesk offers CRM software for pet care providers to promote pet health.
