Jobs at PetDesk

Manages multiple client social media accounts, creates branded marketing assets in Canva, maintains social calendars, responds to online reviews, and handles community inquiries. Tracks social performance metrics, identifies trends, supports client communications regarding SEO and PPC, and coordinates requests through CRM and ticketing systems. The role requires strong social media knowledge, organization, communication, troubleshooting, and the ability to manage high-volume client accounts autonomously.

Debug and fix customer-facing web applications and internal tools end to end. Reproduce issues, identify root causes, write C# or JavaScript/TypeScript fixes, add tests, submit code reviews, and document findings in Jira. The role involves maintaining legacy .NET, SQL, server-rendered, jQuery, and React code; managing ticket queues independently; and communicating clearly with engineering and support.

Provides technical leadership for data integration and product expansion initiatives. Owns architecture, scalable ETL pipelines, database performance, system governance, technical design, code reviews, and delivery predictability. Leads and mentors software engineering pods, partners with Product and Engineering leadership on roadmaps, and balances feature delivery with technical debt, cost efficiency, reliability, and long-term scalability.

Develop and maintain scalable Python software, integrations, platform products, and high-volume ETL pipelines. Apply test-driven development, optimize performance, troubleshoot existing applications, and work with .NET, C#, AWS services, databases, and cloud platforms. The role requires ownership of delivery, strong software engineering fundamentals, and collaboration across a diverse technology ecosystem.

Lead post-sales software implementations for veterinary clinic customers by gathering requirements, configuring solutions, conducting training, resolving issues, and managing onboarding progress. Build customer relationships, provide best-practice guidance, document configurations in the CRM, generate implementation reports, and collaborate with Sales, Product, Support, and Customer Success teams. Manage a pipeline of approximately 30–40 customers and conduct 3–4 customer calls daily.

Provides technical leadership for a platform initiative by defining architecture, scalability, and long-term engineering strategy. Designs APIs, data pipelines, integrations, and distributed services; leads complex initiatives; manages dependencies and cross-functional execution; improves reliability, observability, and operational efficiency; evaluates technical risks and emerging technologies; and influences product roadmaps and technical direction across teams.

Hands-on technical leader responsible for data modeling, pipeline architecture, platform reliability, and engineering standards. Builds and maintains dbt, Snowflake SQL, and Python pipelines; investigates undocumented source data; implements testing, alerting, and performance improvements; reviews code; mentors engineers; and coordinates with distributed teams to translate ambiguous business needs into well-scoped data solutions.

Leads implementation and phone-build operations across 500+ concurrent customer projects through five managers. Owns portfolio health, risk escalation, customer communication, executive reporting, process design, cross-functional alignment, and manager development. The role establishes scalable playbooks and workflows, ensures projects remain on time and on scope, resolves complex customer issues, and travels approximately 10% for kickoffs, customer events, and conferences.

Designs and maintains customer training curricula, job aids, microlearning, e-learning, webinars, and live sessions for veterinary practice administrators and staff. Partners with implementation, Customer Success, Support, and Product teams to tailor enablement to customer workflows, improve knowledge-base content, identify learning gaps, and prepare users for successful go-live and independent product adoption.

Build and maintain analytical data models, ingestion and orchestration pipelines, data quality monitoring, and platform components using dbt, Snowflake SQL, and Python. Investigate undocumented source systems, profile and document data, diagnose production issues, participate in code reviews, and collaborate with analysts and stakeholders to deliver reliable reporting and customer-facing data.

Manage a portfolio of 500+ corporate accounts by driving adoption, monitoring account health, protecting retention, identifying expansion opportunities, delivering training and business reviews, and representing customer needs internally. Partner with strategic account managers, Sales, Marketing, Product, and Support to strengthen customer value and generate referrals. Travel up to 25% to build regional relationships.

Own the strategy, performance, and growth of strategic partnerships. Responsibilities include sourcing and onboarding partners, managing budgets and ROI reporting, developing enablement programs, coordinating with Sales, Product, and Customer Success, analyzing channel KPIs, representing the company at industry events, and identifying market and partnership opportunities.

Manage a portfolio of 400+ veterinary practice accounts, driving product adoption, customer satisfaction, retention, and expansion. Use customer health data and product usage insights to identify risks and growth opportunities, deliver targeted communications, address customer needs, coordinate cross-functional support, and lead business reviews demonstrating ROI. The role combines high-touch relationship management with scalable digital engagement.