Customer Success Manager - Commercial

| Redwood City, CA, USA | Remote
Employer Provided Salary: 140,000-170,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Split Software is an industry-leading Feature Delivery Platform which enables companies to embrace Impact-Driven Development across their engineering teams. We pair the speed and reliability of feature flags with data to measure the impact of every feature. By reducing development time, mitigating release risk, and quantifying impact, we free engineering teams to solve customer and business problems.

As a Customer Success Manager at Split, this individual is responsible for driving adoption and advocacy of our software platform. You will be successful in this role by being an active listener, proactive customer champion and strategic advisor.

The ideal candidate will be based in one of our employee hubs of Austin, TX, Denver, CO, Boston, MA, or Redwood City, CA in remote or hybrid roles (pending if an office is within location). The salary will range from $140,000 to $170,000 OTE at an 80/20 split depending on skills, experience and location. 

We Value the Journey: Your Days at Split

We make the most of every day acting with urgency and determination. 

  • Ensure customers get the most value from our products and services by establishing relationships within all levels of the organization from Executive Sponsors to Day to Day contacts  
  • Understand customer business objectives and goals in order to create actionable roadmaps and account plans in partnership with Sales; creating loyal Split customer advocates, ultimately leading to renewals and expansion opportunities
  • Possess a comprehensive understanding of the Split platform, new products and features in order to add value to every customer conversation
  • Partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Help the CS team continue to build out best practices and playbooks to address key customer scenarios

We Believe in Bold: About You

Experimentation is core to our culture – let’s iterate til’ we win. 

  • 3+ years as a Customer Success Manager in SaaS with renewals responsibility
  • Someone with a curious personality who loves to solves problems 
  • Experience working in DevOps or Analytics space and/or with developer personas a plus

Business Skills

  • Excellent presentation skills in addition to verbal and written communication skills
  • Ability to translate complex terminology into a clear set of actions and next steps
  • Proven experience working in a fast paced and dynamic environment 
  • Ability to work autonomously and to prioritize tasks while managing a diverse workload
  • Strategic thinker with strong attention to detail

Technical Skills

  • Understanding of agile methodologies and the elements of a software release cycle a plus
  • Experience with development tools such as Java, JavaScript, Python, etc. a plus

US Pay Range

$140,000$170,000 USD

We Row Together: Our Culture and Belonging

We’re all in the same boat with mutual trust and respect. 

We believe an inclusive workplace is critical to the success of our team and our customers. We constantly strive to make Split a safe and welcoming place for people from systematically marginalized communities. We’re looking for teammates that are as passionate as we are and want to join us in doing this extremely important work.  

We believe face-to-face in-person communication is invaluable. We don’t believe that it is the default for everyone. We have been fully remote before, and our teams continue to grow and span across time zones and countries. The heart of our shared culture is virtual - in our lively Slack channels, our Zoom company meetings, in every photo and #highfive shared. Our offices act as important vessels for our culture, but we are so much more

Taking care of our employees is essential to the health of our business. We strive to provide a thoughtful and comprehensive total rewards package to support our teammates' wellbeing through benefits, perks, growth opportunities and a strong company culture.

Why Should You Become a Splitter: 

  • Competitive salary + equity 💰
  • Educational reimbursements so you can continue growing personally and professionally. 
  • Split’s remote-inclusive philosophy - giving Splitters the flexibility to work from home or one of our offices located in Redwood City, CA, Boston, MA, and Tandil, Argentina.
    • Our offices are fully stocked with snacks
    • We’ve piloted Localized Hubs Stipend for remote teams to foster cross-collaboration and team bonding within their local hubs.
    • We offer temporary remote work options to give employees flexibility to work from anywhere
  • We invest in your wellness 🌱: 
    • Company-wide wellness closures so you can take time off to recharge and be your best self.
    • End-of-Year company closure 
    • Flexible PTO 🏝
    • Monthly Wellness Stipend
  • Volunteer Time Off in addition to company-wide volunteer events
  • Great health benefits and parental leave!*
  • Commuter Benefits
  • Additional Perks
    • Patent Incentive Program
    • Employee Referral Bonus 
    • Spot Bonus Program
    • In-person and virtual team events
  • The values that guide our culture:
    • We Put Customers at the Center
    • We Row Together
    • We Believe in Bold
    • We Value the Journey 

*Country Specific Details: 

  • United States
    • Anthem Blue Cross and Kaiser
    • Full Medical, dental, vision with HSA and FSA options
    • Life Insurance, STD and LTD coverage options
    • Reproductive Care Access Travel Benefits
    • Additional Sequoia Wellness programs with OneMedical, Carrot and Headspace
    • 10 weeks paid parental leave
    • Fidelity 401k (Employee contribution only)
  • Argentina
    • You can choose one the following health insurance providers and plans: OSDE 310 or Swiss Medical SMG30
    • Employees and dependants covered at 100%
    • 90 days paid maternity leave 
    • 10 weeks paid paternity leave
    • English Classes with a Native English Teacher 
  • United Kingdom
    • Split pays 100% of the premium for employees and 75% for dependents 
    • Private Medical Insurance through BUPA 
    • Life Insurance through UNUM
      • Benefit Level: x3 annual basic salary
      • Employee Assistance Programme
      • Bereavement Support Service
    • Full In-Patient treatment with comprehensive cancer cover and full out-patient
    • Therapies
    • Mental Health Cover
    • Bupa Dental Level 1
    • Up to 52 weeks of maternity leave (26 OML and 26 AML) - refer to the UK Split Handbook for details
    • 10 weeks of paid paternity leave
    • Split 5% pension match 
  • Canada
    • Split will comply with all leave requirements per each provincial government's guidance. Please visit your specific provincial government website for details.
    • Split will ensure parents receive up to 10 weeks of parental leave
More Information on Split
Split operates in the Software industry. The company is located in Redwood City, CA. Split was founded in 2015. It has 236 total employees. To see all jobs at Split, click here.
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