First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.
We’re looking for a results-driven and analytical Data Analyst to support our Customer Success Team. In this role, you’ll play a critical part in improving the performance and efficiency of our customer operations. You’ll be responsible for extracting actionable insights from data, identifying opportunities for process improvements, and working cross-functionally to implement impactful programs that enhance both internal workflows and the overall customer experience.
Responsibilities- Extract and analyze data from our data warehouse to uncover insights that drive and improve key performance metrics for the Customer Success team
- Develop and implement operational programs and process improvements to optimize team efficiency and enhance the customer experience
- Collaborate cross-functionally with teams such as Product, Tech, and Product Operations to operationalize initiatives and ensure smooth execution
- Monitor performance metrics and data trends regularly, providing actionable recommendations based on insights
- Identify operational bottlenecks proactively and design scalable, data-driven solutions
Requirements
- Bachelor’s degree in Business, Economics, Management, or a related field
- Minimum of 2 years of experience in operations, business analysis, customer success, or a similar role
- Comfortable working with large datasets and translating data into actionable insights
- Familiarity with SQL or other data querying tools
- Strong problem-solving and analytical skills
- Ability to manage multiple projects and stakeholders in a fast-paced environment
- Highly organized and detail-oriented
Benefits
- Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers
- Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.
- Additional perks & benefits including HMO coverage from month one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
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What We Do
Founded in 2016, First Circle is the fastest-growing fintech in the Philippines, led by an ex-Morgan Stanley and ex-Bridgewater Associates management team. We have offices in Manila, London and Hong Kong.
First Circle offers SME financing and are building smart banking solutions for businesses.
First Circle is a trusted partner of the Philippine government and is the official Finance Partner of the Department of Trade and Industry (DTI). We are also a pioneer data provider to the Credit Information Corporation (CIC) and the very first FinTech company to ever be licensed by the Securities and Exchange Commission (SEC) in the Philippines.
