Customer Success Coordinator

Posted 22 Hours Ago
Be an Early Applicant
Barcelona, Cataluña
1-3 Years Experience
Information Technology • Travel
The Role
As a Customer Success Coordinator, you will manage a team of Customer Success agents, enhancing customer service levels and ensuring adherence to performance metrics. Responsibilities include coaching agents, preparing performance reports, and collaborating with cross-functional teams to drive process improvements in a dynamic environment.
Summary Generated by Built In

Top Skills

Salesforce
The Company
Miami City, Florida
472 Employees
On-site Workplace
Year Founded: 2013

What We Do

Exoticca is a fast-growing online tour operator that’s been disrupting the travel tech sector since 2013. Today, over 400 passionate travel experts work with us every day to make exotic destinations accessible to more people than ever worldwide.

By developing innovative tech-based solutions and working directly with trusted local operators, Exoticca offers extraordinary travel packages at never-before-seen prices while ensuring that local communities prosper from our business. We place the world at your fingertips with an online booking system to reserve complex trips in just a few clicks, while our Traveler’s App helps give real-time itinerary updates plus a 24/7 direct line to multilingual customer support.

We’re a melting pot of cultures here, but we all share a strong set of core values that unite us all. Commitment, believing in both our mission and the transformative power of travel. Drive, constantly striving for improvement even at the forefront of the industry. Teamwork, knowing our strength lies in the sum of our parts. Resilience, seizing opportunities to grow in any context. And customer-centric, because making their dreams come true is our ultimate goal.

Itchy feet have taken us far at Exoticca, and we've landed at the forefront of travel tech

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