We are seeking a Customer Success Consultant to join our team in Belgrade and support our growing customer base within the Academia and Government segment.
In this role, you will be responsible for building strong relationships with our clients, ensuring they achieve successful outcomes through adoption, retention, and growth. You will guide new customers through onboarding, identify upselling opportunities, and collaborate with internal teams to deliver exceptional service and value.
This is a dynamic, customer-facing role that requires excellent communication skills, strategic thinking, and a passion for helping customers succeed.
About You – experience, education, skills, and accomplishments
- Minimum 5 years of experience in customer-facing roles, including at least 3 years in client onboarding, retention, relationship management, and cross-functional collaboration
- Proficiency in English
- Proficiency in Italian
- Bachelor’s degree and/or equivalent experience
It would be great if you also have . . .
- Academic research background and familiarity with Clarivate products, such as Web of Science
- Experience delivering presentations and demonstrations
- Proficiency in an additional language, ideally French or Spanish
- Experience working independently in an international team
What would you be doing in the role?
- Focus on enhancing successful customer outcomes including adoption, retention, and growth, ensuring a high level of customer satisfaction and loyalty.
- Process onboarding activities for new customers, ensuring a smooth transition and effective use of our products.
- Identify and recommend upsell and cross-sell opportunities, collaborating with sales teams to close deals.
- Provide bespoke demonstrations, presentations, and documentation to support renewals and new sales.
- Build and maintain strong relationships with customers, through consistent communication and collaboration.
- Track and prioritize customer-related activities to ensure effective management and follow-up.
- Participate in trade shows, industry events, and customer meetings, contributing to company visibility and customer engagement.
About the Team
You’ll be joining a diverse and independent team of 15 professionals. The team is structured to support autonomy while providing strong onboarding and learning support. Our main customer base is research institutions in academia, government, and the corporate markets, of all sizes. Each consultant covers a given territory within the region and works closely with sales colleagues and the product teams we support. You will report directly to the Senior Manager, Customer Success Consulting
Benefits
- Holidays: 25 days paid leave per annum
- Private Health Insurance
- Paid Lunch
- Monthly Bonus
- Yearly Merit Plan
- My Learning Platform
- Fit Pass
- Life Insurance
- Accident Insurance
- Company bicycles for rent free of charge
Hours of Work
This is a permanent full-time position, with core engagement hours within CET time zone.
This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.
You are expected to travel internationally up to 20% of time.
Please note that only shortlisted candidates will be contacted.
#LI-Hybrid
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Minimum 5 years in customer-facing roles, including at least 3 years in client onboarding, retention, relationship management, and cross-functional collaboration.
- Proficiency in English
- Proficiency in Italian
- Bachelor's degree or equivalent experience
- Familiarity with Clarivate products such as Web of Science
- Experience delivering presentations and product demonstrations
- Proficiency in an additional language (ideally French or Spanish)
- Experience working independently within an international team
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
