- Provide direct support to users via various support channels, helping them smoothly adopt and effectively utilize the PureSpectrum Marketplace.
- Learn to identify and troubleshoot common technical issues, escalating complex problems to senior team members as needed.
- Help identify, analyze, and report product errors, failures, or malfunctions to management.
- Work with sales and product teams to understand customer needs and product updates.
- Independently manage and resolve a high volume of technical platform inquiries, ensuring users receive accurate, high-quality assistance without unnecessary escalation.
- Contribute to the internal knowledge base by documenting common user issues and standard solutions to improve overall team efficiency and response speed.
- Support junior team members by providing guidance on complex triage scenarios and assisting with the resolution of escalated tickets.
- Maintain an expert-level understanding of the Marketplace project management lifecycle to provide tactical "how-to" guidance and best practices to active users.
- 2+ years of experience in the market research industry and/or nearly 2 years of hands-on experience with MR SaaS solutions in customer-facing or support roles.
- Experience with solving problems and providing clear feedback
- Excellent communication skills, with the ability to clearly convey information.
- A strong desire to learn and grow within a fast-paced environment.
- A willingness to work collaboratively and take direction from experienced team members.
- Familiarity with data analysis concepts is a plus, but not required.
- We foster a modern, collaborative and inclusive culture that values flexibility, creativity, and open communication.
- Our team enjoys a competitive compensation and benefits package, including comprehensive health insurance, Provident Fund (PF), and other perks that support overall well-being.
- We offer a robust leave policy covering casual, sick, and vacation leaves, along with special leaves for key life events.
- Regular team events, celebrations, and engagement activities strengthen our sense of community and belonging.
- At PureSpectrum, you’ll find a relaxed yet high-performing workplace where you can grow professionally, build meaningful connections, and truly be yourself.
PureSpectrum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PureSpectrum and has not been reviewed or approved by PureSpectrum.
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Healthcare Strength — Employer-paid PPO medical coverage, low copays, mental health access via health plans and EAP, and disability/life insurance indicate strong core health benefits. Wellness stipends and group fitness options reinforce a comprehensive health focus.
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Leave & Time Off Breadth — Unlimited PTO, unlimited sick days, paid holidays, bereavement leave, and paid volunteer time provide broad flexibility to step away from work as needed. Flexible/hybrid work options further support practical time-off usage.
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Parental & Family Support — Paid maternal and paternal leave, FMLA job-protected leave, Dependent Care FSA, and family-friendly company events reflect meaningful support for families. Childcare and dependent-care provisions help reduce family-related financial strain.
PureSpectrum Insights
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What We Do
Built on the ethos of making researchers’ jobs easier, PureSpectrum offers a research marketplace with global supportOur customers are always at the forefront of our minds as we push the industry’s data quality standards forward. Proud to be awarded MR Supplier of the Year in 2021, PureSpectrum continues to provide industry-leading data quality. PureSpectrum developed PureScore™ which monitors survey takers' long-term behavior on our platform and blocks poor respondents from participating, ensuring high-quality data for our clients. PureSpectrum is a simple yet innovative research experience from project inception to final reporting. Our sample Marketplace Platform gives researchers the ability to quickly access the highest quality respondents. With PureSpectrum, you get the best of everything: agile research with high-quality data you can trust. On the PureSpectrum Marketplace, researchers are empowered to run projects at whatever cadence their research demands. Our users have the power to access one of the largest consumer datasets available and only pay for the research they need. In the few years since its inception, PureSpectrum has been named one of the Fastest Growing Companies in North America on Deloitte’s Fast 500 since 2020 and ranked for four years in a row on the GRIT Top 50 Most Innovative List and the Inc. 5000 lists.
Why Work With Us
PureSpectrum has created an environment where every employee feels seen, heard, and cared for. We encourage “candor with kindness” across all departments and empower our employees at every level with opportunities for professional growth.
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