The Role
Serve as customers' primary advocate and point of contact. Build relationships, provide timely support via phone/email/chat, resolve product issues, collaborate with internal teams, follow up to ensure satisfaction, recommend product features, and relay customer feedback to inform improvements.
Summary Generated by Built In
Summary:
The Customer Success Associate is the trusted advocate and primary point of contact for customers, playing a critical role in driving satisfaction, retention, and long-term value. This position focuses on building meaningful relationships, proactively identifying customer needs, and ensuring seamless experiences across all touchpoints. By combining technical knowledge with empathetic communication, the Associate ensures customers achieve their desired outcomes. This role is essential to fostering loyalty, reducing churn, and contributing to the company’s growth through customer-centric excellence.
Responsibilities:
- Serve as the main liaison between customers and the organization, cultivating strong, trust-based relationships
- Deliver timely, accurate, and personalized support via phone, email, and live chat
- Investigate, analyze, and resolve customer inquiries related to products and services
- Collaborate with internal teams (e.g., technical support, product, billing) to ensure seamless issue resolution
- Proactively follow up on customer interactions to confirm satisfaction and resolution
- Provide tailored recommendations on ${product_name} features and services to enhance customer success
- Document and escalate customer feedback, suggestions, and pain points to inform product and service improvements
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
