The Role
Own post-sale relationships for enterprise retail accounts, including onboarding, adoption, operational and business reviews, escalations, renewals, and expansion. Translate client needs into product and engineering requirements, drive issues to resolution, build data-led adoption reporting, and use AI for analysis, automation, and client materials. Travel to client sites across the region for go-lives, reviews, and relationship building.
Summary Generated by Built In
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
We are an AI-native unified commerce platform backed by Reliance Retail. We power OMS, POS, Storefront, Clienteling, Supply Chain (WMS, TMS, RFID), and AI tools for enterprise retailers across 30+ countries, working with leading retailers and brands across the Middle East, Africa, and Southeast Asia.
About the Role
You own the post-sale relationship for a portfolio of enterprise retail accounts in your region. Onboarding and go-live, adoption, business reviews with senior stakeholders, escalations, renewals, and expansion. You sit between demanding clients and our product and engineering teams, and both sides need to trust you.
This is not a ticket-routing job. You will understand your clients' retail operations deeply, catch problems before they do, and use AI to work faster than a team twice your size. We care far more about how sharp you are than how many years you have behind you.
What will you do at Fynd?
- Own a portfolio of enterprise accounts post-sale: onboarding, adoption, health, escalations, renewals, and expansion.
- Run weekly operational reviews and quarterly business reviews with Heads of Ecommerce, Operations Directors, and CTOs.
- Turn client problems into precise internal asks for product and engineering, and chase them to closure.
- Build adoption dashboards and reporting so every review is led by data, not opinion.
- Use AI daily: analysing usage and ticket data, building reporting agents and automations, drafting client-ready material.
- Travel to client sites across your region as needed for go-lives, reviews, and relationship building.
Some specific Requirements
- 3 to 5 years of total work experience, ideally including time in customer success, account management, delivery, solution consulting, or a client-facing role at a B2B software or technology company.
- AI-native. You use AI tools every day and have built things with them. You must show proof when you apply (see below).
- Excellent spoken and written English. You can run a meeting with a CTO, defuse an angry Operations Director, and write a crisp escalation summary in the same day.
- Structured problem solver. You break vague complaints into root causes and drive them to resolution.
- Comfortable holding your own with senior people. You can walk into a room with a client Director and be taken seriously.
- Technically comfortable: read API docs, understand integration flows, interpret logs and data exports.
- Mumbai-based or willing to relocate. Valid passport and readiness to travel across MEA or SEA.
- B.Tech / B.E. or comparable engineering background preferred. Retail, ecommerce, or commerce technology experience is a plus.
What do we offer?
Growth
At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.
We believe in empowering our people to take ownership, lead with confidence, and shape their careers.
- Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
Culture
We believe in building strong teams and lasting connections.
- Regular community engagement and team-building activities
- Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Wellness
Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents
Work Environment
We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.
Join us to be part of a dynamic environment where your ideas make an impact!
Skills Required
- 3 to 5 years of total work experience, ideally in customer success, account management, delivery, solution consulting, or a client-facing role at a B2B software or technology company
- Daily use of AI tools and proof of having built things with AI tools
- Excellent spoken and written English
- Strong structured problem-solving and root-cause analysis skills
- Ability to work effectively with senior client stakeholders
- Technical comfort reading API documentation, understanding integration flows, and interpreting logs and data exports
- Mumbai-based or willing to relocate
- Valid passport and readiness to travel across the Middle East, Africa, or Southeast Asia
- B.Tech, B.E., or comparable engineering background
- Retail, ecommerce, or commerce technology experience
Am I A Good Fit?
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The Company
What We Do
Fynd is India's largest omnichannel ecosystem and multi-platform tech company. Headquartered in Mumbai and founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012. We have modernized retail strategies for more than 1000 brands & created a rich suite of tech products. Rooted in technology & innovation, we have products in applied machine learning, big data, gaming+crypto, image editing, and learning space. Our constant innovation and expertise in technology has been noticed worldwide. Fynd made it to Fast Company's list of Top 10 most innovative Asia-Pacific companies of 2022. We are a fast growing team of 1000+ fun, skilled and ambitious people. We explore the unexplored, innovate unafraid, and have the time of our life while we do. Be a part of the new. Join us. For more information about our products, visit us at www.omnifynd.com
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