The Role
Provide end-to-end customer support across channels, resolve inquiries and Level II technical calls, document interactions in CRM, investigate medium-complexity tickets, identify cross-sell opportunities, collaborate with success and sales teams, propose service improvements, and share knowledge with colleagues.
Summary Generated by Built In
Junte-se a uma equipe que está mudando milhões de vidas
Transformando sorrisos. Transformando vidas. Transformando uma indústria.
Na Align Technology, acreditamos que um grande sorriso pode transformar a vida de uma pessoa. Por isso, criamos uma tecnologia que dá às pessoas a confiança para assumir o próximo passo. Nós revolucionamos a indústria ortodôntica com a introdução do sistema Invisalign, e nunca perdemos de vista esse espírito de inovação. Nossas equipes estão constantemente forçando os limites do que é possível.
Pronto para se juntar a nós?
Sobre essa oportunidade
Como Assistente de Customer Success, você será responsável por garantir uma experiência incrível de atendimento ao cliente, através de nossos canais de contato, gerando soluções rápidas e assertivas às necessidades de nossos clientes proporcionando processo de engajamento ponta a ponta, impactando fortemente na satisfação do cliente e no crescimento da receita.
Key Responsibilities
Nesta posição você irá...
- Responsável por auxiliar nossos clientes em todas as solicitações relacionadas a um serviço, consultas de produtos, questões e oportunidades.
- Garantir a satisfação do cliente por meio do acompanhamento ponta a ponta das solicitações efetuando contatos com áreas afins quando necessário para garantir a solicitação do cliente.
- Garantir a resolução oportuna dos contatos de clientes recebidos por meio de nossos canais de contato.
- Trabalhar com a equipe de sucesso do cliente para fornecer um excelente nível de serviço ao cliente.
- Manter registros de interação e transações do cliente, documentando detalhes de atendimento, bem como ações realizadas em nossas ferramentas.
- Identificar oportunidades de vendas cruzadas em potencial e encaminhá-las ao membro apropriado da equipe de vendas.
- Atender chamadas de nível II de suporte técnico.
- Interagir com clientes e colegas de trabalho de maneira oportuna, paciente, diplomática e profissional.
- Atuar na resolução de tickets em backoffice e investigação de casos de complexidade média.
- Propor ideias e participar de projetos e processos para promover a melhoria do atendimento e satisfação do cliente, bem como melhorias gerais no departamento e da empresa.
- Lidar com tarefas diferenciadas relacionadas a compartilhamento de conhecimento para outros membros da equipe.
Skills, Knowledge & Expertise
Para esta posição você precisa...
- Experiência mínima de quatro anos em funções de atendimento ao cliente, suporte ao cliente ou experiência do cliente; de preferência no setor de saúde ou tecnologia.
- Paixão por oferecer uma experiência única de atendimento ao cliente.
- Capacidade de identificar soluções com foco no cliente e resolução de problemas.
- Afinidade com a tecnologia, pensamento ágil e capacidade de estar sempre aprendendo.
- Conhecimento do pacote MS Office, força de vendas e ferramentas de CRM é desejável.
- Superior cursando ou experiência equivalente preferida.
- Português fluente é mandatório.
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Minimum 4 years experience in customer service, support, or customer experience
- Experience in healthcare or technology sector
- Fluent Portuguese
- Experience handling Level II technical support calls
- Ability to identify customer-focused solutions and problem solving
- Affinity with technology, agile thinking, and continuous learning
- Knowledge of MS Office, Salesforce and CRM tools
- Higher education in progress or equivalent experience
- Passion for delivering an exceptional customer experience
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
