Responsibilities
- Build and maintain relationships with key customer, partner, and internal stakeholders.
- Identify customer business and technology objectives and align Microsoft solutions to customer priorities.
- Lead customer success plans, program reviews, and strategic engagements.
- Identify and mitigate blockers to consumption, security, compliance, and operational health.
- Partner with customers to drive adoption, optimize usage, and identify growth opportunities.
- Lead business value conversations and influence executive-level stakeholders.
- Align Microsoft solutions and technical capabilities to customer needs.
- Orchestrate resources to deliver agreed-upon customer outcomes.
Qualifications
Required Qualifications
- Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience, OR equivalent experience.
- Master’s Degree in a related field AND 6+ years of relevant experience, OR Bachelor’s Degree AND 8+ years of relevant experience, OR equivalent experience.
- 3+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent certification in relevant technologies.
- ITIL Foundation, PMI, Prosci, or equivalent certification.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field, or equivalent experience
- 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience, or equivalent experience
- Master's degree in a related field and 6+ years of relevant experience, or bachelor's degree and 8+ years of relevant experience, or equivalent experience
- 3+ years of relevant work experience within the customer industry
- Microsoft or competitor equivalent certification in relevant technologies
- ITIL Foundation, PMI, Prosci, or equivalent certification
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
