As a Customer Success Account Manager, you will build trusted relationships with customers and help them achieve their business objectives through their investment in Microsoft. You will work with senior business and technical stakeholders to understand their priorities, develop strategic success plans, and bring together the right Microsoft expertise to accelerate adoption and deliver measurable customer outcomes.
You will lead customer success planning across Microsoft’s cloud portfolio, proactively addressing risks and blockers while identifying opportunities to increase adoption, optimise usage and support customers’ ongoing transformation.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Build trusted relationships with senior customer stakeholders, aligning Microsoft solutions and services with their priorities and business outcomes.
- Develop and execute strategic customer success plans that support technology adoption, security, resiliency and business transformation.
- Collaborate across Microsoft teams, partners and technical specialists to deliver coordinated customer outcomes.
- Identify and address risks and blockers to adoption, bringing together the appropriate resources to support customer success.
- Help customers optimise their use of Microsoft technologies and identify opportunities for further adoption and growth.
- Lead customer programme reviews and executive conversations to maintain alignment on priorities, progress and agreed outcomes.
Qualifications
Required/Minimum Qualifications
- Master’s Degree in Business, Sociology, Psychology, Computer Science or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management OR Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant experience OR equivalent experience.
- Fluency in Arabic.
Preferred Qualifications
- Additional relevant experience in customer success, solution delivery, practice management, customer-facing consulting or portfolio management.
- Relevant work experience within the customer’s industry.
- Microsoft or equivalent industry certification in relevant technologies.
- Relevant service management, project management or change management certification.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Master's degree in Business, Sociology, Psychology, Computer Science, or a related field plus experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management; or bachelor's degree in a related field plus relevant experience; or equivalent experience.
- Fluency in Arabic.
- Additional relevant experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
- Relevant work experience within the customer's industry.
- Microsoft or equivalent industry certification in relevant technologies.
- Relevant service management, project management, or change management certification.
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
