Microsoft's Customer Experience & Success (CE&S) team helps customers get the most value from Microsoft technologies and achieve their business goals.
As a Customer Success Account Manager (CSAM), you will work closely with strategic customers to support their cloud journey, drive adoption of Microsoft solutions, and help ensure successful outcomes. You will build trusted relationships with customer stakeholders, coordinate resources across Microsoft and partner teams, and provide guidance to help customers maximize their investments.
This role offers an opportunity to grow your delivery management, customer engagement, and cloud expertise while working with leading enterprise customers across the industry.
Responsibilities
- Build and maintain strong relationships with customer stakeholders and executive leaders.
- Drive adoption and value realization of Microsoft cloud solutions.
- Develop and execute customer success plans aligned to business objectives.
- Lead delivery programs and coordinate Microsoft and partner teams to achieve customer outcomes.
- Monitor customer health, identify risks, and provide strategic and technical guidance.
Qualifications
Required Qualifications:
- Bachelor's degree in Business, IT, Computer Science, or a related field.
- 6+ years of experience in Customer Success, Solution Delivery, Consulting, Program Management, or a similar customer-facing role.
- Experience working with enterprise customers and cloud technologies.
- Strong stakeholder management and customer engagement skills.
Preferred Qualifications:
- 10+ years of experience in Customer Success, Solution Delivery, Consulting, or Program Management.
- 5+ years of experience within the Oil & Gas industry.
- Microsoft Azure, Microsoft 365, or equivalent cloud certifications.
- ITIL, PMP, Prosci, or similar professional certifications.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field
- 6+ years of experience in Customer Success, Solution Delivery, Consulting, Program Management, or a similar customer-facing role
- Experience working with enterprise customers and cloud technologies
- Strong stakeholder management and customer engagement skills
- 10+ years of experience in Customer Success, Solution Delivery, Consulting, or Program Management
- 5+ years of experience within the Oil & Gas industry
- Microsoft Azure, Microsoft 365, or equivalent cloud certifications
- ITIL, PMP, Prosci, or similar professional certifications
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
