Manchester City Centre | Full-time | Office-based
Up to £29,000 basic + bonus
At OrderYOYO, we help independent restaurants take control of their online business through personalised apps, websites and marketing tools.
We're growing our Account Management team and looking for commercially driven people who want to build relationships, spot opportunities and deliver results.
The roleYou'll manage a portfolio of our most valuable restaurant partners, helping them increase orders, grow their online sales and get more value from our platform.
You'll be trusted to identify opportunities, have commercial conversations and turn account insights into action. From growing partner performance to introducing additional products and protecting retention, you'll play a direct role in the success of both our customers and our business.
We're building a new team across several European markets, so you'll have the opportunity to make an impact as the function grows.
Your day-to-dayOwn and develop a portfolio of key restaurant accounts.
Identify opportunities to grow GMV and increase online orders.
Use CRM data and performance insights to uncover commercial opportunities.
Introduce relevant products, including marketing packages, ePOS and self-service kiosks.
Have proactive conversations that lead to account growth and upsell opportunities.
Protect customer retention by identifying risks and taking action early.
Build trusted relationships through regular calls, reviews and follow-ups.
Work with internal teams to deliver the best possible partner experience.
We're looking for people who want to achieve, improve and make things happen.
You might already work in Account Management, Sales or Customer Success, or you might be looking for your first opportunity in a commercial role.
What matters most is that you:
Enjoy working towards targets and achieving measurable results.
Are confident speaking to customers and identifying their needs.
Have the initiative to spot opportunities rather than wait for them to appear.
Can build relationships while remaining commercially focused.
Are organised, resilient and motivated to keep improving.
Are comfortable using information and data to guide decisions.
Want to learn, develop and build a career in a growing business.
Experience in a target-driven or customer-facing role is useful, but a strong attitude and willingness to learn can be just as valuable.
What success looks likeYou'll be measured on account growth, retention, product adoption, upselling and customer satisfaction.
What's on offer?Up to £29,000 basic salary plus bonus.
Training, coaching and ongoing development.
Personal development plans and career progression opportunities.
The opportunity to help build a new Account Management function.
Monthly socials, quarterly conferences and team events.
Employee awards, a holiday-buying scheme and Wellness Wednesdays.
A supportive, collaborative culture built around Passion, Action, Compassion and One Team.
If you're commercially curious, motivated by results and ready to take ownership of your own portfolio, we'd love to meet you.
Apply now and take the next step in your career.
Skills Required
- Confidence speaking with customers and identifying their needs
- Ability to build relationships while remaining commercially focused
- Initiative to identify opportunities proactively
- Organisation, resilience, and motivation to improve
- Comfort using information and data to guide decisions
- Willingness to learn and develop in a growing business
- Experience in a target-driven or customer-facing role
- Account management, sales, or customer success experience
What We Do
The times for traditional online takeaway are changing - don’t be a side dish, when you could be the main course. We envision: A transformation in the modern online ordering culture, enabling local takeaway restaurants to take back control of their business – to attain independence, navigate and succeed as a Local Takeaway Restaurant in the new normal of the jungle of takeaway vendors and business models. We say: Don’t drown in a sea of anonymous service providers - stand out with your story, branding, and cooking. We believe in empowering takeaway businesses into becoming local heroes. We believe in Small being the New Big. OrderYOYO supports local takeaway owners to achieve their dream of becoming renowned for their food, reviving their passion and pride in their skills. By providing takeaway restaurants with branded websites, mobile apps and 360° Marketing we ensure that end-consumers order directly at their local takeaway restaurants, thus bypassing the Food Portals. Our mission is to be the preferred digital business partner for local takeaway restaurants, by inspiring and empowering them to engage with their customers - both new and returning. A loyal customer is not only paying for a product, they’re also very likely to promote it as well. Join our journey at OrderYOYO.com - we are here to bring your business at your fingertips. At OrderYOYO you will be empowered with relevant data, insights, tools and transparency on how your business is performing online - and ultimately how to secure continuous growth.
