Be part of a culture that celebrates excellence and drives innovation where success is a shared journey. As a Customer Success Account Manager in the Customer Success Unit, you will enable Government and Public organizations to realize the full value of their Microsoft investments. Your work will accelerate value delivery for customers and optimize time to revenue for Microsoft by driving engagement across diverse stakeholders.
You are instrumental in customer value realization by aligning Microsoft solutions with customer objectives and leading strategic execution of success plans. You will partner closely with public sector teams, leveraging your expertise to support business and technology transformation, and driving prioritized outcomes that matter most to our clients. Join our team and help us empower organizations to make a positive impact on society.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Responsibilities
- Proactively identify, monitor, and mitigate actual and potential blockers to customer solution consumption through data analysis and customer feedback; mobilize resources to ensure delivery on Customer Success Plans and completion of key milestones.
- Partner with customers to understand their objectives, identify opportunities for growth, drive adoption, and align Microsoft products and services to achieve agreed-upon outcomes.
- Build and coach engagement strategies for customer, partner, and internal stakeholders, developing key relationships to enable secure solution delivery and health.
- Initiate information gathering on business and technology objectives using partnerships with account team leaders, contributing to the creation of customer success plans that support public sector transformation.
- Leverage a broad understanding of industry and technical capabilities to align Microsoft solutions—such as Azure, Security, Modern Work, and Dynamics—to customer needs and priorities.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR- Equivalent experience.
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR- Equivalent experience.
- 3+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, M365, D365, CoPilot).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
- 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Equivalent experience
- 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- 3+ years relevant work experience within customer industry
- Microsoft or competitor equivalent certification (e.g., Azure, M365, D365, CoPilot)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
