Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Customer Success Account Managers (CSAMs) to Coupa:
Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.
What You’ll Do:
- Managing relationships and monitoring customer performance
- Developing customer success roadmap
- Driving periodic business reviews and developing account strategy
- Build out an account penetration model that encourages multi-angle access to key accounts
- Align overall value messaging targeted towards the chief economic buyer in target accounts
- Identifying expansion and growth opportunities within customer accounts
- Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimized
- Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
- Sharing standard processes ideas, product information, and relevant Coupa news
- Provide a consistent point of contact for customers and an advocate for the customer within Coupa
What you will bring to Coupa:
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
- Strong background in customer/client management
- Experience in developing and maintaining executive relationships and associated influencing strategies
- Project management including leading disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and mental‑health resources from day one. Plan breadth and wellness support are consistently emphasized.
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Leave & Time Off Breadth — Time off includes flexible or unlimited PTO, paid parental leave, floating holidays, and dedicated volunteer time. Remote‑friendly practices are noted to support taking time away.
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Parental & Family Support — Family‑building and caregiving supports include fertility benefits, generous parental leave, and resources for adoption and elder care. Return‑to‑work assistance and an onsite Mother’s Room are highlighted.
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
