Customer Success Account Executive

About AvePoint

Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Our SaaS solutions are also available to managed service providers via more than 100 cloud marketplaces, so they can better support and manage their small and mid-sized business customers. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com.

At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!

As a Customer Success Account Executive, you’ll be responsible for managing a portfolio of existing customers, ensuring their satisfaction, and promoting the adoption of our software solutions. The role involves maintaining and growing customer relationships, ensuring revenue retention, and identifying opportunities for upselling and cross-selling.

Specific responsibilities include, but are not limited to:

• Build and maintain strong relationships with customers at multiple levels.
• Ensure customer satisfaction during the pre and post-sales process.
• Retain and grow revenue in existing customer accounts.
• Identify, pursue, and close new sales opportunities within existing accounts.
• Develop a comprehensive understanding of key accounts, including their business profile, key players, and buying processes.
• Facilitate customer satisfaction through the proper deployment of appropriate resources.
• Manage the sales cycle end-to-end from creation to close.
• Implement and execute effective sales campaigns to ensure maximum penetration of key accounts.
• Lead and participate in internal virtual account team meetings.
• Provide accurate and timely sales forecasts and ensure all information is updated accurately within the CRM system.

What you will bring to the team:

• 5+ years of enterprise software sales experience.
• Strong account management experience and skills.
• Business development experience is preferable.
• Familiarity with selling methodologies and processes.
• Experience selling in the Microsoft 365 ecosystem.
• Executive level relationship selling experience.
• Accountability and a sense of urgency.
• Amenable to work EMEA shift (supporting Belguim, Netherlands and Nordic locations)
• Amenable to work hybrid set-up

What's in it for me?

• HMO coverage from day 1 of employment (+ 2 free dependents on your first day)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (Years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.