The Role
The Customer Solutions Manager will lead customer engagement, resolve technical issues, advocate for customer needs, and leverage AI and data analytics for better solutions.
Summary Generated by Built In
The Opportunity:
We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF& Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies.
This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint.
We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you.
Key Responsibilities
- Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
- Actively develop and grow relationships across your customer’s business and technical organizations
- Educate, train, and support our clients to ensure optimum utilization of our product suite
- Act as the primary resolution function for any issues or questions raised by your customers
- Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
- Engage with Director and C-Level executives in support of their business needs
- Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
- Champion and advocate for customer requirements within Ookla (be their voice)
- Participate in customer requested meetings (onsite or via phone)
- Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
- Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.
- Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows.
- Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes.
- Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs.
- Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification.
- Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.
Job Qualifications
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.
- 5 - 10 years of enterprise-level, technology-related support or account management experience
- Exceptional customer focus and bias for action
- Experience supporting nascent products/services into new markets is strongly desired
- Adept at establishing and developing relationships across customer organizations
- Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
- Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions
- Experience visualizing big data to demonstrate value and quality to customers
- Experience in Data Modelling and AI & ML desirable.
- Familiarity with internet, cellular and broadband technology and infrastructure
- At least some experience with RAN/RF
- Self-motivated with a track record of appropriate urgency and follow-through
- Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization
- Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings
- Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions
- Strategic thinker with the ability to see/understand the big picture
- Global business experience a plus, with special focus on supporting the needs of an international customer base
- Technical Program or Project Management experience a plus
- B.A./B.S. degree or equivalent, Master’s degree or international business education a plus
About Ookla
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
Our Benefits
Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it.
At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.
If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ookla is the place for you.
Compensation Range
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is 3,000,000TRY - 4,000,000TRY. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.
Skills Required
- 5 - 10 years of enterprise-level, technology-related support or account management experience
- Exceptional customer focus and bias for action
- Experience supporting nascent products/services into new markets
- Adept at establishing relationships across customer organizations
- Strong technical problem solving skills
- Experience with data analytics including Tableau, SQL and advanced Excel
- Experience visualizing big data to demonstrate value to customers
- Experience in Data Modelling and AI & ML desirable
- Familiarity with internet, cellular and broadband technology and infrastructure
- Some experience with RAN/RF
- Strong verbal and written communication skills
- Knowledge of Ookla's product offerings or similar technology-based products
- Willingness to travel regularly
- Strategic thinking with a big-picture perspective
- Global business experience a plus
- Technical Program or Project Management experience a plus
- B.A./B.S. degree or equivalent; Master's degree a plus
Ziff Davis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ziff Davis and has not been reviewed or approved by Ziff Davis.
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Healthcare Strength — Employer covers a substantial portion of medical costs and offers multiple plan choices with supportive features such as HSA options, low-deductible access points, and telemedicine. Wellbeing resources and mental health support further reinforce the overall healthcare offering.
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Parental & Family Support — Generous paid parental leave for birth and non-birth parents is complemented by family‑planning support and practical assistance like medical travel and related logistics. Additional caregiving leave and adoption assistance are also described.
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Leave & Time Off Breadth — Flexible Time Off in several regions and dedicated Volunteer Time Off indicate a broad approach to rest and community engagement. Company holidays and paid sick time add to overall time‑off flexibility.
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The Company
What We Do
Ziff Davis (Nasdaq: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech.
