Customer Services Advisor

Salary:

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Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.

Our current positions are for full time, permanent Customer Service Advisors working 37 hours a week.

You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Hertford office then we can offer you hybrid working.

We offer a starting salary of circa £28,000. 

The Role

You'll be speaking to our customers and supporting them with a range of queries and liaising with colleagues across the business for answers where needed.

You could be reporting repairs, answering questions about rent payments, complaints, reporting anti social behaviour and general enquiries around rehousing and SNG. 

• You'll ensure an excellent customer experience by being part of an amazing team that responds to our customers needs and delivers resolutions where possible

• You will record relevant details in our systems, enabling an accurate diagnosis of issues and provision of appropriate responses

• You'll communicate effectively making sure we give our customers clear, accurate information and advice in a professional manner 

• You will Work collaboratively with colleagues in the team and across other departments to ensure customers receive a timely response to their queries

What we need from you

We need you to have experience of working in a busy customer service environment where you have focused on a great customer experience and the resolution of customer queries. 

We are looking for:

• A ‘can-do' attitude and the ability to respond in a professional manner, to make sure our customers have a great customer experience

• Excellent interpersonal skills, and the ability to consider our customers needs with empathy and resilience  

• Excellent verbal and written communication skills

• The ability to take responsibility for the service you deliver to our customers along with good timekeeping and reliability 

• Excellent IT skills including MS Office, Outlook and the ability to adapt to our customer relationship management (CRM) systems

The start date for this role is Friday 9th October.

Interview will take place in Hertford on Friday 28th August and Wednesday 2nd August.

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% and Life cover at 4x salary

• Enhanced maternity/paternity/adoption pay 

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.