Jobs at Sovereign Network Group

Provide budgeting, welfare benefit, income maximisation, and grant application support to housing association customers. Complete income and expenditure statements, advise on budgeting, signpost customers to money, debt, and legal services, and collaborate with housing benefit, government, and external partners. Support vulnerable customers empathetically while managing a busy workload. The role is hybrid, requires travel across North Hants, Surrey, and Slough, and requires a full driving licence and DBS check.

Sell new homes and Shared Ownership properties while guiding customers through the buying journey. Responsibilities include managing customer relationships, qualifying and progressing leads, closing sales against targets, managing development presentation and stock, generating viewings, and supporting tailored marketing activity through market research. The role covers developments across Swindon, Wiltshire, and southern England, with office and home working.

Sell Open Market and Shared Ownership homes while guiding customers through the full purchasing journey. Manage customer relationships, qualify and follow up leads, conduct viewings, progress and close sales, and meet targets and KPIs. The role also involves managing presentation and stock across multiple developments, supporting tailored marketing campaigns, conducting market research, and coordinating with internal and external stakeholders. It is primarily office and home based in Basingstoke, with occasional weekend and out-of-hours work.

Provides proactive housing management and resident support in temporary homeless accommodation. Responsibilities include helping residents access benefits, create housing plans, manage rent accounts, resolve tenancy issues, overcome barriers, and secure permanent accommodation. Conducts scheme inspections and health and safety checks while collaborating with partner organizations and external agencies. Requires on-site work, independent judgment, customer service, safeguarding awareness, a full UK driving license, and personal transportation.

Manage a caseload involving hate crime, nuisance, and anti-social behaviour within a housing team. Work with customers, housing colleagues, police, legal advisors, contractors, and partner agencies to resolve conflicts and promote safe, inclusive communities. The role involves customer visits across Oxfordshire, requires strong communication and organization skills, proficiency with Microsoft Office, and a full UK driving licence with access to a personal vehicle.

Provides customer support and transactional administration while cleansing customer records across D365 and related systems. Reviews, validates, updates, and maintains data; identifies duplicates and discrepancies; contacts customers to verify information; collaborates with internal teams; maintains GDPR-compliant records and audit trails; and supports project targets and milestones.

Leads customer transformation and omnichannel journey design across the organisation. Responsibilities include sponsoring transformation projects, developing business cases, mapping customer journeys, aligning customer and process architectures, enabling journey analytics, integrating customer systems, promoting digital self-service, applying automation and AI, using segmentation and behavioural analytics, and managing the Customer Transformation team. The role also requires influencing stakeholders, facilitating workshops, and embedding customer-centred service design.

Leads investment strategy and portfolio performance for 86,000 homes and associated assets. Oversees strategic asset management, capital allocation, regeneration, retrofit, redevelopment, decarbonization, funding partnerships, and investment programmes. Manages director-level leaders, engages public and private stakeholders, and ensures governance, risk management, financial performance, sustainability, and customer outcomes across a large housing portfolio.

Develop forecasting and capacity planning models to support customer service and property services teams. Analyze demand across channels, provide insights for operational decisions, improve performance, and collaborate with stakeholders to meet customer experience targets. The role requires strong analytical, planning, organizational, communication, and Excel skills, along with resource planning knowledge or experience.

Serve as the first point of contact for customers, handling queries about repairs, rent payments, complaints, antisocial behaviour, rehousing and related services. Record accurate details in company systems, provide clear advice, resolve issues where possible, and collaborate with internal departments. The role requires strong communication, empathy, resilience, reliability, time management and IT skills, including Microsoft Office, Outlook and CRM systems. It is full-time, permanent or fixed-term, with initial office-based work followed by hybrid working.

Serve as first point of contact for ~140,000 customers, owning and resolving queries (mostly repair-related). Work full-time 37 hours on a rota (8am–6pm Mon–Fri), initially on-site in Basingstoke for six months then hybrid. Handle complex calls with resilience, use multiple systems while speaking to customers, and collaborate across the business to turn problems into solutions with empathy.