Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Job Summary:We are seeking a customer-focused, technically strong Customer Solutions Advisor to support strategic Custom & Bulk Services (C&B) customers across the EMEA region. As a trusted technical advisor, you will leverage your chemistry expertise and business acumen to translate complex customer requirements into tailored custom chemical solutions. You will partner with commercial, operations, supply chain, manufacturing, and other cross-functional teams to develop project proposals, ensure successful execution, and build long-term customer relationships that support profitable growth.
Key Responsibilities:Cross-Functional Partnership & Solution Development
- Serve as the primary point of contact for prospective Custom & Bulk projects.
- Act as the conduit between operations, supply chain, commercial teams, and other cross-functional partners to ensure project feasibility and successful execution.
- Collaborate with functional partners to develop accurate project cost estimates based on customer requirements
- Understand customer business objectives and align solutions to meet technical and commercial needs.
- Generate project proposals and customer quotations required to successfully execute custom solutions
- Coordinate project activities to ensure timely delivery while aligning with site capabilities and capacity.
- Identify, communicate, and escalate risks or barriers that could impact customer satisfaction or project delivery.
Continuous Improvement & Business Growth
- Apply lessons learned from customer engagements to improve processes and future project execution.
- Hold cross-functional stakeholders accountable for agreed actions while fostering collaborative relationships.
Bachelor’s degree, Master’s degree, or PhD in Chemistry, Life Sciences, or a related scientific discipline.
- Business or Project Management qualification or certification is preferred.
- Experience working with analytical chemistry, custom chemicals, or related technical products.
- Experience collaborating across commercial, manufacturing, supply chain, and operations teams.
- Prior chemical manufacturing or plant experience is preferred.
- Strong customer focus with a proven ability to build lasting relationships.
- Excellent communication, presentation, and influencing skills.
- Strong business acumen and solution-oriented mindset.
- Ability to work effectively in a matrix organization with a high degree of autonomy.
- Excellent organizational, prioritization, and problem-solving skills.
- Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
- Ability to manage multiple complex projects simultaneously.
Skills Required
- Bachelor's, Master's, or PhD in Chemistry, Life Sciences, or related scientific discipline.
- Business or Project Management qualification or certification.
- Experience working with analytical chemistry, custom chemicals, or related technical products.
- Experience collaborating across commercial, manufacturing, supply chain, and operations teams.
- Prior chemical manufacturing or plant experience.
- Strong customer focus and ability to build lasting relationships.
- Excellent communication, presentation, and influencing skills.
- Strong business acumen and solution-oriented mindset.
- Ability to work effectively in a matrix organization with autonomy.
- Excellent organizational, prioritization, and problem-solving skills.
- Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
- Ability to manage multiple complex projects simultaneously.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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