We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our Additive Layer Manufacturing (ALM) operations. The CSR will play a vital role in managing customer inquiries, processing orders, coordinating production schedules, and ensuring exceptional client satisfaction in the field of 3D printing and advanced manufacturing.
Key Responsibilities
- Customer Support: Serve as the first point of contact for customers, addressing inquiries related to services, products, and order status.
- Order Processing: Manage incoming orders, verify specifications, and coordinate with the production team to ensure timely manufacturing and delivery.
- Technical Assistance: Provide basic guidance on additive manufacturing processes, materials, and design considerations. Escalate complex technical queries to HQ.
- Production Coordination: Liaise between customers and production teams to communicate deadlines, material requirements, and special requests.
- Issue Resolution: Handle complaints, troubleshoot order discrepancies, and ensure prompt resolution of customer concerns.
- Sales Support: Assist the sales team in generating quotes, tracking leads, and maintaining strong client relationships.
- Documentation & Reporting: Maintain accurate records of orders, customer interactions, and feedback in CRM systems.
Qualifications & Skills
- Education: High school diploma required; Bachelor's degree in Business, Engineering, or a related field is a plus.
- Experience: 1-3 years in a customer service role, preferably in manufacturing, 3D printing, or engineering.
- Technical Knowledge: Understanding of Additive Layer Manufacturing, 3D printing technologies, materials, and production processes is a strong advantage.
- Communication Skills: Excellent verbal and written communication skills to interact with clients and internal teams effectively.
- Problem-Solving: Ability to handle customer concerns professionally and find quick resolutions.
- Attention to Detail: Strong organizational skills to manage multiple orders and maintain accurate documentation.
- Software Proficiency: Experience with CRM systems, ERP software, and basic CAD software knowledge is a plus.
Why Join Us?
- Work in a cutting-edge industry with innovative 3D printing technology.
- Collaborate with experts in advanced manufacturing and product development.
- Opportunities for professional growth.
If you are passionate about customer service, technology, and manufacturing, we’d love to hear from you! Apply now to be a part of our growing team.
Top Skills
What We Do
We’re a passionate team of engineers, designers, and problem-solvers. Started out of MIT in 2011, Formlabs now employs over 700 people across offices in Germany, Japan, China and Somerville, Massachusetts. We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.
Why Work With Us
We’ve built a team 700+ strong across the world, and still counting. We look for people with an insatiable curiosity, a willingness to question the status quo, and a high capacity to get things done.
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