Customer Service Representative

Posted 5 Days Ago
Be an Early Applicant
Oak Ridge, FL
1-3 Years Experience
Fintech
The Role
As a Customer Service Representative, you will assist customers online, in person, and over the phone by providing outstanding service, guiding them through loan applications, and helping to meet monthly goals. You will handle cash transactions, answer inquiries, and participate in continuous learning to enhance customer experience.
Summary Generated by Built In

Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service.

What You’ll Do

  • Assist customers online, in person, and over the phone
  • Welcome customers and work to provide the best customer experience possible
  • Accurately assist customers with loan application to completion
  • Work with team leads to meet and exceed monthly goals 
  • Answer any and all customer questions – yes, we really mean all
  • Use company best practices to provide consistent and amazing customer service 
  • Work with money – being able to reconcile a cash drawer accurately is a must!
  • Listen and be able to build relationships with your customers and teammates
  • Participates in ongoing learning and development
  • Happily complete other responsibilities assigned by your management

What We’re Looking For

  • High School Graduate or equivalent 
  • Phone Customer Service experience preferred
  • Dedication to helping others 
  • Experience in service-related field (cash handling experience preferred)
  • Must be willing to work in an environment where performance will be measured and judged
  • Must have reliable transportation and travel to a variety of locations in order to meet staffing demands
  • Understand the demands of working in a retail environment
  • Excellent sales skills focused on growing the company
  • Must be observant and have great judgment
  • Stay coachable – this is one of the keys to growing with our company
  • Computer proficiency required

Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include: 

  • $16-$24 per hour
  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave 
  • 100% company-paid health insurance
  • 401k with 5% company match 
  • Student Loan Repayment Plan 

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.
Work Environment

Fast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

#CSROKRID

The Company
HQ: Nashville, TN
509 Employees
On-site Workplace
Year Founded: 1996

What We Do

Founded in 1996, Advance Financial is a leading fintech company based in Nashville, Tennessee. Family owned and operated, we employ more than 1,000 team members across our 100+ stores in Tennessee and currently offer online services in 13 states throughout the country.

Recent recognition includes 2019 Inc. 5000 fastest-growing private companies (8 straight years); A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2018). Advance Financial is the second-largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).

At Advance Financial, our mission is to be the leading retailer of financial services in the communities that we serve by building strong and profitable relationships with our employees and our customers

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