Customer Service Representative
Naval Air Station Pensacola, FL 32508
On-Site Position
Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Pensacola, FL.
As a Customer Service Representative, you will:
• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Here is a short video of My Navy Career Center:
https://www.youtube.com/watch?v=n86B5UY7H4o
Requirements:
- DOD Secret Security Clearance Eligible
- Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus.
- Experience in customer service and responding to requests for information,
- Contact center experience preferred
- Knowledge of current CRM systems
- Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
- Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
- Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests
- The ability to multi-task, prioritize, and manage time effectively
- The ability to work in a fast-paced environment with the flexibility to work nights and weekends
- The ability to type at least 30 WPM
- Proven experience as a data entry clerk or similar position.
What We Do
Strategic Data Systems (SDS) has been providing Information Technology (IT) services and solutions since 1997. Today, we provide IT, cyber security, and engineering support to various U.S. Department of Defense organizations as well as other Federal agencies and commercial companies. We focus on our customers and have earned a reputation for exceptional service and responsiveness. SDS also has a patented product called ViewPoint™ - an innovative technology for instantly locating people and assets indoors.
