Lessen LLC

Customer Service Representative (Weekends)

Posted 6 Days Ago

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Chicago, IL

Hybrid

21-22

Junior

Cloud • Real Estate • Software • PropTech

Help us revolutionize real estate services.

The Role

The Customer Service Representative ensures client satisfaction by managing service requests, providing support to team members, communicating with vendors, and handling reporting and escalations.

Summary Generated by Built In

This is a remote position that works on the weekends Friday, Saturday, Sunday and Monday from 7:00 AM - 6:00 PM.

The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients’ repair and maintenance needs within our technology platform, One by Lessen and supporting more junior members of the team. The Customer Service Representative also provides support to the Team Lead, assisting with reporting, escalations, project work, and leadership coverage when the Team Lead is not available.

What you'll do:

• Develop and maintain positive client relations required to ensure superior client satisfaction

• Receive and handle customer calls and email requests for services

• Manage the scheduling and completion of all services assigned by customers; many of the services

a Customer Service Representative will handle will be complex project type work {examples: closed stores or restaurants

with multiple Affiliates involved}

• Act as final escalation point before determining whether any disputes or un-satisfied service

confirmations need to be highlighted to Team Lead

• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed

upon Scope of Work throughout the duration of the relationship

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; will be considered a point person for the handoff between shifts and/or other

offices

• May be required to run special reports for the Team Lead and/or Client, as well as provide analysis

on performance trends

• Demonstrate professionalism in communication, relationship development, customer service, etc.

• Assist in training team members and provides constructive feedback as necessary

• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and

policies are in place to attract and retain customers

• Shift flexibility may be required

• Foster a positive team environment

• Ensure confidentiality and accuracy of internal and external data

• Perform ad-hoc projects and other duties as assigned

Compensation:

$21.00 - 22.00 an hour

Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

You should have:

• Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential

•High school diploma required

• 4+ years of customer service experience preferred

• Preferred experience as a CSRIII

• Ability to communicate industry language

• Undergraduate degree / internship preferred

• Intellectual agility and adaptability

• Property maintenance experience

• Trades knowledge

Top Skills

Excel

Microsoft Outlook

Microsoft Word

What the Team is Saying

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The Company

HQ: Scottsdale, Arizona

855 Employees

Year Founded: 1999

What We Do

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.

Why Work With Us

We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.

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Residential Team

Commercial Team

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About our Teams

Lessen LLC Offices

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.

Typical time on-site: 3 days a week

HQScottsdale, AZ

Chicago, IL

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