If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.
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The Customer Service Manager is responsible for ensuring accurate, timely and damage-free delivery of products to customers. They lead team members to ensure the warehouse is clean, neat and organized, and that warehouse tasks are done effectively. This role is a “working lead”, and is expected to also perform warehousing and delivery responsibilities as needed.
- Warehouse tasks include;
- Unloading trucks
- Receiving material
- Put-away of material
- Picking customer orders
- Staging customer orders for delivery
- Loading customer delivery trucks
Non-CDL Drivers at Famous Supply make deliveries to customer shops and/or job sites using a 26-foot box truck with a lift gate. Each morning, the driver’s route for the day is uploaded onto a company-provided Smartphone that navigates the driver to each stop. Drivers are responsible for assisting with the loading of their truck and reviewing orders prior to delivery to ensure accuracy. Driver associates assist in the warehouse when needed.
Note: Famous Supply Drivers will handle large products such as water heaters, furnaces and showers.
Primary Job Responsibilities
Warehouse
- Ensuring product is handled with care to prevent damage
- Attention to detail to ensure warehouse tasks listed above are done accurately
- Maintaining accurate inventory counts
- Keeping warehouse clean, neat and organized
Driver
- Help load truck
- Use Smartphone to navigate to stops on-time
- Unload materials for customer
- Verify delivery for accuracy
- Provide friendly and helpful customer service
- Pre- and post-trip vehicle inspections
Required Experience and Skills
- Ability to lift a minimum of 50 lbs.
- Ability to stand on feet for majority of an 8 hour day
- Ability to work in a fast-paced environment
- Ability to drive large vehicles
- Acceptable driving record
Preferred Experience and Skills
- Leadership experience
- Forklift experience
- Customer service experience
- Building industry experience and requisite product knowledge
- Experience working in a warehouse
- Experience using RF Scanners
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What We Do
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products. Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, Famous Supply offers an associate and customer training program called Famous University. Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base. Famous’ greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
