Customer Service Hotel Department - AmTrav

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

About the Role:

Are you passionate about travel and dedicated to providing exceptional customer service?This is a great entry level position for those who have an interest working in the travel agent industry. Hotel Department Advisors are responsible for handling AmTrav’s highest level of service to ensure our travelers' critical issues get resolved in an efficient and timely manner. This is a back office position, you will not be working with clients directly, you will be working with hotels and other vendors to ensure passenger needs are met. A successful candidate will use communication skills and teamwork to deliver optimum and personal service and achieve high customer satisfaction, as well as develop strong relationships with vendors. This position is heavily based around managing multiple accounts, timelines, and juggling priorities.

What you'll be doing:

• Making a lot of outbound calls

• Request of folios -calling hotels to request receipts

• Contacting accounts for updated payments -calling passenger or admin. For updated credit card information

• Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards

• Assist with credit card reversals -calling hotels to reverse cards charged

What you'll bring:

• Experience working in travel is a plus but not a requirement

• Spanish Speakers a plus but not a requirement

• Strong communication skills (both oral and written) and can actively listen and empathize with clients

• Comfortable in a coaching environment that stresses skill development (empathy and performance)

• Ability to sit and work at a computer for longer periods of time

• PC proficiency with various Windows applications

• The ability to work well with minimal supervision in a high-volume environment

• Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times

• Successful experience in achieving specific performance goals and objectives

• Have an excellent work record and are eligible for rehire with previous employers

Benefits you can count on:

We respect work-life balance and offer flexible schedules in addition to competitive salaries. Our fantastic benefits include:

• Work from home

• Competitive health, dental, accident, and life insurance plans

• Paid time off

• Paid maternity/paternity leave

• 401K match

• IATAN Travel Agent membership with discounts on travel worldwide

Compensation:

Hourly rates start at $21, with potential increases based on experience. Weekend bonuses are available.

Work Schedule and Available shifts:

Once you have completed training you will be moved into your permanent shift.

• 12pm-9pm Monday - Friday

Who we are:

Well, we definitely aren’t Google.

AmTrav is, firstly, a growing business travel management company with an emphasis on the personal. We bring people together and help people get more done. How? By using superior technology to disrupt our legacy industry and bring it into the 21st century, without sacrificing the human touch. Really. Here at AmTrav, we don’t like to mince words or try to be anything other than what we are. And what we are is unconventional, unique, brazen, and a good time (if we do say so ourselves).

Working with us isn’t likely something you’ve experienced before. We’re laid back and welcoming, with a firm grasp on results-driven work. We don’t want to hold your hand or look over your shoulder, but we expect the greatness that we know is in you, and exists in everything we do. That might sound a little dramatic, but we take our work seriously (we just think it doesn’t have to always feel so serious).

You should also know that every day we do our best to live our values:

MAKE BUSINESS PERSONAL - Connecting people to collaborate is what we’re about. We work hard to deliver the best experience to each traveler, teammate, travel manager, and partner, greasing wheels to give people more power to grow further.

THINK UNCONVENTIONALLY - We go for great, embracing diversity and out of the box thinking. We don't allow constraints to limit, but fearlessly reinvent new ways to unlock value. We reward ideas from everyone.

BE RADICALLY HONEST - Tell It Like It Is. Hear It How It Is. Really. Give honest feedback, recognize that sometimes that might be tough to say and hear. But if we are true, we build trust with customers, partners and each other.

KEEP IT FUN - Lines between work and personal are blurring and each inspires the other. We keep the mood light, positive, and creative for customers and ourselves. We keep things real, human and fun.

If you resonate with any of this, we’d love to hear from you, provided you have the qualifications below (or at least the majority of them).

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.