We are looking for a Customer Security Manager with strong internal & external stakeholder management skills delivering a first-class customer service. Responsible for the successful delivery of information security, as per agreed contractual Security requirements.
What You Will Do
• Support our customers in achieving their security objectives
• Regular reporting of contractual security compliance to the Account team• Create strong Internal & External Stakeholder Relationships • Be the security point of contract for the Account team, managing the security relationship between Ericsson and our Customer• Lead regular security governance forums with the customer, proving updates on our contractual compliance, raising operational issues/challenges, and promoting security• Security policy governance across the account, including supply chain; ensuring that all security risks are known, and effectively managed in accordance with customer and Ericsson risk management processes • Working with the Customer Security Director and Telecoms Security Act programme to align customer UK Telecom Security Act (TSA) requirements • Coordinate security incident, event, and vulnerability communication with our Customer• Directing the Account team and supporting business units on appropriate good security practice. • Working with our customer to correctly interpret and comply with all contractual security obligations.• Operate an effective security awareness programme on the, ensuring that all personnel, including partners, supplier, and vendors, are aware of the security obligations that apply to them and that they hold the relevant security clearance for the role they perform• Analytical thinking and problem-solving skills with focus on results and customer • Support the Account team with tactical and strategic security initiatives
What you Will Bring
• 5 years of experience working in a customer facing role ideally in a telecommunications environment or another highly regulated industry
• 3 years of Information Security experience working in a security team or delivering security projects in a telecommunications environment or similar experience in security product development or experience working for a service provider or operator in a network or operational security role• Understanding of security legislation in the UK and/or EU• Knowledge of telecom products, technologies, and terminologies• Outstanding communication skills, adapting to a variety of customer and cultural environments• Ability to understand translate and simplify complex situations• Programme and/or project skills
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Reading
Req ID: 790906
Skills Required
- At least 5 years of experience in a customer-facing role
- At least 3 years of information security experience in a security team or security project delivery environment
- Experience in telecommunications or another highly regulated industry
- Understanding of UK and/or EU security legislation
- Knowledge of telecom products, technologies, and terminology
- Outstanding communication and stakeholder management skills
- Ability to understand, translate, and simplify complex situations
- Programme and/or project management skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
