As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity
The main purpose of this exciting role is to enable sales of our full product and service portfolio and act as trusted security advisor towards external and internal stakeholders. This by providing our customers with proof points conveying our comprehensive security position and how this will support us to achieve their desired security goals! As a Customer Security Director (CSD) you will be responsible for strengthening Ericsson's capability to sell, deliver and develop solutions that optimally meet our customer's security needs while advising the country leadership team on regulatory aspects concerning Privacy and Security that impact Ericsson operation in the country
You will
- Ensure the Customer's Security and privacy concerns are identified, understood, acknowledged, addressed and accurately reflected in the contract. Build a structure to verify that we deliver what we promised (contractually) when it comes to security by collaborating with our full security community
- Be empowered to proactively establish yourself as a trusted security advisor towards the customer, as well as internal partners
- Understand, analyze, inform, and act upon applicable regulation and potential changes which can impact Ericsson operation in the geography
- Give proactive security advice to Ericsson Customer Unit, country management, Sales teams, and other decision-makers with regards to Security and Privacy
- Serve as the key contact between the Customer and Ericsson regarding Security and Privacy.
- Interact with Customers, and Government stakeholders to ensure obligations in regards to Lawful Interception are addressed.
- Support in both the pre-sales and post-sales capacity, assessing the customers' requirements. Based on your proven security experience and collaboration skills advising our customers on the correct solutions or services that meet their expectations
- Proactively advise customers in a wide range of security domains, including risk assessment, governance, data management, product privacy, product security hardening, ISO 27001 security controls and procedures and vulnerability assessment, etc.
- Drive project delivery and gap closure by analyzing customer technology, defining business requirements, and participating in risk analysis
To be successful in the role you must have
- The ideal candidate should be a trusted advisor capable of providing strategic guidance while also being prepared to address critical, high-priority tasks on short notice, requiring extensive cross-functional facilitation within Ericsson.
- Strong relationship management skills, enabling effective coordination between internal and external cybersecurity teams and key stakeholders.
- Proven ability to communicate security and compliance expertise to both internal and external audiences, supporting Ericsson's security posture to key decision-makers.
- Bachelor's degree or higher in information technology, security or other similar technical area or equivalent experience. Master's preferred
- 8-10 years of experience in cybersecurity
- Solid domain expertise in telecom industry, including confirmed experience working with product security, privacy and general cybersecurity.
- Understanding of solution security aspects applicable to the telco space. Such as security implications of: Open RAN, Service Based Architecture, Core and Ran interfaces, network slicing, distributed cloud solutions, Managed service solutions, XaaS Solutions, AI, etc.
- Proficient understanding of the context of local security-based regulation within the communication space
- Solid understanding and knowledge of security frameworks, assurance schemes and regulations specially in the UK and Ireland.
- Solid communication and presentation skills (in written and spoken English) with international and social competence.
- The ability to lead internally effectively, balancing strategic oversight with hands-on management.
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
