Customer Sales Support Manager

Posted 5 Days Ago
Be an Early Applicant
Pune, Mahārāshtra, IND
In-Office
Expert/Leader
Industrial
The Role
Manage the customer sales support team to ensure accurate quoting, pricing and order execution for energy capital sales. Own local pricing processes, discount approvals in CRM, and implement pricing/rate contracts. Drive process governance, cross-functional coordination, and change initiatives to improve profitability, order fulfillment and customer response times.
Summary Generated by Built In

About Us : Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas And great ideas drive progress.

Key Authorities :

  • Accountable for delivering net invoicing across Energy Capital Sales business
  • Local Pricing Process Owner, ensuring effective price management and consistency
  • Drive in implementing new business initiatives to enhance profitability and efficiency
  • Drive in ensuring Process governance, Discount approval management in CRM
  • Taking advance actions of material or equipment based on LOA

KPIs :

  • Achieve energy revenue growth by meeting net invoicing forecasts.
  • Ensure effective execution of orders and order fulfillment (OFTLd).
  • Implement annual price management processes to secure desired local margins.
  • Deliver prompt response times for both transactional and non-transactional quotes to strengthen customer satisfaction and sales performance.

Performance Dimensions and Key Responsibilities :

1. Ensuring Quote & Order Execution Process -

  Lead Customer sales support team to achieve business goals by providing prompt  response to customer needs

  Effective execution of Order execution and OFTd

  Ensure customer sales support is actively supporting Regional Sales and is taking responsibility for the quotation.

2. Price Management -

  Implement TP process for creating & updating customer price lists, discount matrixes in   discount tool

  Support Business for reviews & pricing decisions

  Support business in implementing rate contracts for customers & distributor

3. Internal coordination and networking -

​Develop intra organizational network to ensure smooth and timely execution of customer orders.

4. Change Driver -

  Instrumental in implementation of changes, information for service sales process

  Utilize best practices and synergy within Service and CS

  Act and implement new tools, initiatives, campaigns etc.

Qualifications/ Certifications :

Engineering graduate having 10-12 Years experience.
Lean sigma certification (preferable)

Knowledge, Technical Skills and Nature of Experience :

Leadership and management skills
Good knowledge engineering concepts, market intelligence and commercial aspects of the product related capital sales business.
Technical skills:
(MS Office, ERP, material management).

Behavioural/ Leadership Skills :

- Applying Expertise and Technology
- Creative and Innovative
- Entrepreneurial and Commercial Thinking
- Persuading & influencing
- Analysing
- Communication skills (structure and clarity)

Why Alfa Laval :

- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

- Alfa Laval is a young innovative traditional company of more than 130 years of history and 3 decades in the region.

- In Alfa Laval we look for individuals those can help us to drive our purpose of Accelerating the success of the customers, people and our planet

- Exciting place to build a global network with different nationalities to mingle and to learn.

- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."
#LI-BP2

Skills Required

  • Engineering degree
  • 10-12 years experience in sales support or capital sales
  • Lean Sigma certification
  • Leadership and management skills
  • Knowledge of engineering concepts, market intelligence and commercial aspects of capital sales
  • Pricing and discount management experience, including creating/updating price lists and discount matrices
  • Experience with CRM discount approval processes
  • ERP experience
  • Proficiency in MS Office
  • Material management experience

Alfa Laval Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.

  • Retirement Support 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
  • Healthcare Strength Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
  • Leave & Time Off Breadth PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.

Alfa Laval Insights

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The Company
HQ: Lund
13,646 Employees
Year Founded: 1883

What We Do

Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy

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