Join Alfa Laval Service Team as a Customer Sales Support
About the Company:
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we can all be very proud of what we do.
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. Our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.
Please feel free to peruse our website www.alfalaval.com .
The position / About the Job:
- The person should be responsible for providing customer total ownership for quotation, order processing, execution, communication & Invoicing for aftersales for Ocean Division (Ship management customer)
- Efficiently handle enquiries and RFQs for marine services for Ocean customers, including government tenders and complex quotations.
- Prepare government tenders in coordination with the external sales team and submit bids through the online portal (GEM portal).
- Manage the order execution process, from order acknowledgment to deliveries from factories. Coordinate with central functions in Denmark and the Netherlands for accurate and timely quotations & orders.
- Ensure timely submission of quotes for parts to Ocean customers.
- Evaluate spare parts requirements against customer RFQs and suggest recommended parts with appropriate offers to meet customer needs.
- Maintain response time as a key performance indicator for smooth order execution, including local and export orders. Experience in handling merchant trade transactions is an advantage.
- Act as an interface between customers, the Distribution Center (Sweden), Spares Support & Order Handling (Aalborg, Denmark), and External Sales (India).
- Demonstrate a sense of urgency and provide proactive, prompt responses to customer needs.
- Responsible for response time and achieve invoicing targets for the aftersales business.
- Ensure achievement of order (TAT) and timely execution of clear orders.
- Maintain a clear backlog of executable orders with visibility of execution timeframes.
- Support customers in resolving basic technical questions. Coordinate with PDL/DC to obtain current readiness dates, update required systems and communicate changes to customers.
- Coordinate technically and commercially with various inspection agencies.
- Be an active team member in ALPS drives.
What you can be?
- Minimum 3-4 Years experience.
- Any Graduate with relevant experience.
- Strong Commercial Knowledge
- Good communication skills.
- Knowledge of MS Office, ERP system (Movex)
- After Sales Support / Order Execution Experience
Why should you apply:
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
Reporting to: Team Lead Marine Customer Sales Support
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”
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Skills Required
- 3-4 years of relevant experience
- Graduate degree (any discipline) with relevant experience
- After Sales Support / Order Execution experience
- Strong commercial knowledge
- Good communication skills
- Knowledge of MS Office
- Experience with ERP system (Movex)
- Experience handling merchant trade transactions
- Experience preparing government tenders and submitting bids (GEM portal)
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
