Customer Risk Operations Associate

What you'll do:

• Review and handle alerts generated by risk system and internal risk monitoring systems
• Investigate suspicious user activities related to fraud, scams, and money mule behaviors
• Handle user-reported and partner-reported suspicious cases
• Perform account reviews and transaction checks based on internal risk procedures
• Escalate high-risk or complex cases to senior risk, compliance, or AML teams
• Apply appropriate account actions such as temporary restrictions, holds, or escalations when required
• Maintain accurate investigation notes and case documentation
• Follow operational procedures, risk policies, and investigation guidelines
• Coordinate with Customer Support, Compliance, and Partner teams for case resolution
• Support day-to-day fraud prevention and risk mitigation operations
• Meet operational KPIs, productivity targets, and SLA requirements
• Perform other related duties and ad hoc tasks as may be required from time to time.

What we expect from you:

• Bachelor’s degree or equivalent working experience
• 1-3 years of experience in Risk Operations, Fraud Operations, Customer Support, Trust & Safety, or related operational roles
• Experience in fintech, e-wallet, banking, payments, or cryptocurrency industries is preferred
• Familiarity with fraud/scam/money mule investigation processes is an advantage
• Strong attention to detail and ability to identify suspicious activities
• Good judgment and decision-making skills
• Ability to follow standard operating procedures and risk guidelines
• Good written and verbal communication skills
• Willingness to work shifting schedules, weekends, or holidays if required
• Proficient in using operational tools, spreadsheets, and case management systems