Jobs at Coins.ph

Lead and scale enterprise-wide customer experience for a major Philippine crypto fintech. Define CX vision, governance, strategy, and roadmap. Provide executive oversight of CX organization, align initiatives with business objectives, manage budgeting and technology investments, sponsor digital transformation and journey optimization, and represent CX to executives, regulators, and partners.

Manage OTC client acquisition and relationship management for crypto FX needs, handle onboarding/KYC, provide market feedback and forecasts, track P&L for trades, and ensure regulatory compliance.

Drive client acquisition and relationship management for FX and remittance business. Develop and execute sales strategies, provide FX advisory, negotiate pricing and terms, collaborate with Trading and Operations for execution, monitor market trends, and meet volume, revenue, and onboarding targets.

Drive client acquisition and manage relationships for FX and remittance clients. Develop sales strategies, negotiate pricing and terms, collaborate with Trading and Operations for execution, monitor market trends, and meet volume and revenue targets.

Lead and coach the AML Transaction Monitoring team; perform second-level reviews, transaction monitoring, and transactional due diligence; ensure timely suspicious transaction reporting; assist audits; improve TM SOPs; analyze process gaps and prepare weekly/monthly performance reports for the CCO.

Lead CRM, lifecycle and loyalty strategy to increase retention and LTV. Design and run a points-based loyalty program, build data-driven customer journeys, execute omnichannel automated campaigns, collaborate with Product/Data/Engineering, and measure CRM KPIs to optimize performance.

The Android Engineer will develop and optimize the Android client, handle problem resolution, collaborate across teams, and improve product experience using the latest technologies.

As a BI Senior Manager, lead the BI strategy, manage the team, conduct data analysis, and coordinate cross-departmental collaboration to support business growth and compliance in the crypto industry.

The Tech Ops role involves resolving technical integration issues, facilitating partner communication, and identifying process improvement opportunities. It requires fluency in English and Chinese, familiarity with JIRA/Confluence, and relevant educational background.

Manage social media strategies, content creation, engagement, and analytics to enhance brand visibility in the Crypto and Web3 space.

The Technical Support Manager will lead and develop the technical support team, ensuring efficient service and resolution of technical issues, while aligning with compliance and business goals.

Lead the Compliance product team, manage product performance, develop solutions, and collaborate with stakeholders to enhance compliance features and user experience.

Lead the global user growth efforts through standardized marketing strategies, budget management, and by leveraging insights from the crypto industry while collaborating with various teams.

The role requires developing and maintaining payment systems, understanding anti-loss concepts, and ensuring smooth communication during project development.

Develop and maintain payment systems, handle core payment architecture, and address loss prevention with at least 5 years of Java experience.

The Customer Risk Operations Associate addresses user fraud concerns, monitors transactions, investigates accounts for security issues, and collaborates with teams to resolve fraud reports in a timely manner.

The Frontend Senior Manager will lead frontend strategy, system development, security management, and team oversight, ensuring alignment with business goals and regulatory compliance.

Support planning and execution of events, booths, campus activations, and OOH campaigns. Coordinate logistics, vendors, and manpower; work cross-functionally to track deliverables, report performance, and grow community engagement.

The Head of Product will drive product development and user experience for a crypto platform, managing teams and operational metrics while collaborating with stakeholders.

Develop and design iOS financial trading clients, troubleshoot and optimize code, and collaborate across teams to enhance features and technology.