Customer Relations Lead

Are you an exceptional relationship facilitator who thrives at the intersection of governance, customer service performance, and cross-functional coordination? FLSmidth is seeking a Customer Relations Lead to strengthen our corporate-level engagement with key customers and ensure we consistently deliver on our operational, service, and contractual commitments.

As the Customer Relations Lead, you will act as the primary corporate contact for contractual governance and high-level operational coordination. 

While Sales retain commercial ownership and drive strategic growth, you will enable their and customer success by ensuring clarity of obligations, alignment across internal teams, disciplined service delivery, and proactive issue resolution.

Working closely with Sales, Technical, Supply Chain, and Order Desk teams, you will enhance customer value, help uphold service standards, streamline customer interactions, and drive continuous improvement grounded in customer insights and performance data.

• Lead the full contract lifecycle through governance, structured review, amendments and compliance oversight.

• Build strong, trust-based relationships with corporate customer stakeholders through clear communication and reliable follow-through.

• Provide advanced reporting, KPI analysis, and insights that support service performance and continuous improvement.

• Coordinate demand-related discussions (forecast changes, trends, stock requirements) to support internal planning and operational readiness.

• Manage escalations, warranty matters, NCRs, and service-level issues in collaboration with internal experts.

• Lead structured business reviews focused on performance trends, risks and improvement actions.

• Ensure compliance with legal, regulatory, and internal governance requirements.

• Collaborate across internal functions to improve processes, uphold service standards, and support customer experience.

You are proactive, detail-focused, commercially savvy, an excellent coordinator who brings calm, clarity and structure to complex environments and organisational structures. You excel at building trusted relationships and can confidently interpret and manage contracts while aligning teams to shared outcomes.

• Experience in Customer Relationship Management, Lifecycle Contract Management, Service Delivery, or similar roles.

• Strong understanding of contractual obligations, governance frameworks, risk mitigation and performance management.

• Ability to influence and align stakeholders across functions internally and externally.

• Excellent communication, analytics, and problem-solving skills.

• Mining, heavy industry, or engineering background highly regarded.

• Play a pivotal role supporting FLSmidth’s engagement with top-tier customers.

• Work with global teams and industry-leading technologies.

• Career growth opportunities within an international organisation.

• Competitive salary, supportive culture, and hybrid work options.

• Competitive remuneration package on offer. 

• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. 

• Since 1882, FLSmidth has operated successfully within a global environment. 

• Development and training within a respected global OEM company. 

• Access to salary packaging options to allow you to maximize your after-tax income. 

• Employee Assistance Program for employees and immediate family. 

• Purchased annual leave options. 

• Paid Parental Leave  

• Involvement with community and charity initiatives. 

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.  

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials 

Please apply by clicking "apply" on this page.  

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.  

Candidates will be contacted by email. 

No recruiters and unsolicited agency referrals, please. 

Apply now and help us build stronger, smarter customer partnerships.