CB IB Operations and Controls – Head of Custody Operations - VP

Details of the Division and Team:

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes:

• Identifying and prioritizing product and service improvement opportunities and creating plans for implementation Utilizing comprehensive knowledge of the company's internal operations to develop forward-looking focus for business

• Supporting bank strategy, proactively identifying and managing areas of risk

• Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions

• Communicating changes to operational requirements and their impact on relevant processes and controls

What we will offer you: 

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Comprehensive Medical Insurance Coverage for Employee and Family

• Life Insurance Coverage

• Additional Pension Scheme (DPLK) on top of Statutory Contribution

• EAP – free and confidential counseling, online work-life resources

• Staff Loan including Housing Loan, Car Loan and Personal Loan

• Hybrid work arrangement

• Comprehensive leave benefits

• Annual health checkup – cost borne by company (once a year; conditions apply)

Your key responsibilities:

Candidate is expected to have a deep understanding of custody products and processes.

Responsible for driving the planning and the day-to-day management of the operations to align with the bank's mission and strategic goals.

• Lead Custody Operations team in Indonesia and lead the team in delivering excellent support to business and client.

• Identifying and prioritizing product and service improvement opportunities and creating plans for implementation.

• Supporting bank strategy, proactively identifying and managing areas of risk.

• Ensure compliance with regulations, policies, and internal operating procedures.

• Ensure operational requirements and their impact on relevant processes and controls are complete and updated in timely manner

• Drive improvement initiatives and transformation in operations processes. Achieving cost target.

• Drive effective and efficient operating model.

• Provide clear directions and solutions in managing daily operations and create effective control design and implementation.

• Focus on people’s development and ensure strong succession planning.

• Provide oversight for adequate production controls and escalations and proactively managing internal and external audits.

• Maintaining relationships with relevant internal and external stakeholders including clients, regulators, and internal divisions.

Your skills and experience:

• 12+ years’ experience in a financial services organization (preferably a tier 1 corporate bank environment) with experience in Custody Operations.

• Good technical and commercial understanding of the Custody Products as well as Operations processes.

• Strong understanding on Indonesia regulatory reporting requirement

• 8+ years of leadership experiences with strong leadership skills and ability to manage multiple teams

• Strong organizational skills with ability to manage teams across geography

• Strong analytical skills, able to demonstrate flexibility and take ownership regarding problem solving

• Ability to understand different business processes across Custody Operations

• Ability to work in tight deadlines fast-paced environment.

• Manage complexity and ambiguity well with proven skills to take leadership in managing risk and control within an operational setup

• Entrepreneurial thinking and acting at all times, taking ownership for instigating and executing initiatives

• Knowledge of automation toolkit and Robotic Process Automation will be a plus

• Working knowledge of human centered design/ design thinking

How we’ll support you:  

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here  to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.