Customer Quality Manager

Posted 20 Days Ago
Be an Early Applicant
Singapore, SGP
In-Office
5-5 Annually
Senior level
Biotech
The Role
The Customer Quality Manager ensures compliance with service standards, manages audits, resolves quality issues, educates staff, and supports product development.
Summary Generated by Built In
The Customer Quality Professional will be responsible for interpreting, building upon, and complying with company service standards. The holder of this position will carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.

Main Responsibilities & Tasks:

  • Inspect and verify services are compliant with applicable requirements
  • Plan, organize and conduct audits/assessments of supplier's systems, processes and products
  • Work with services to close out any audit findings
  • Document and report audit/assessment results
  • Facilitate quality issues in conjunction with key stakeholders, resolving day to day problems
  • Perform effective containment and problem resolution for all non-conformances
  • Report and assess status of service performance
  • Provide education and coaching on quality systems, regulatory compliance issues and company initiatives
  • Provide support for product development

Qualification & Skills:

  • Bachelor degree in a relevant science, engineering or related subject
  • Minimum 5 years' experience in a quality and assurance development ideally within the biomedical or pharmaceutical industry
  • Professional Certification — In depth knowledge of Quality auditing, and regulatory standards
  • Good Technical Engineering knowledge, including ability to understand engineering drawing and standards
  • Ability to develop realistic work plans, set personal goals that align with company goals
  • Well-organized and methodical, with a superb attention to detail
  • Ability to prioritize and manage daily assignments
  • Excellent written and verbal communications skills to represent the company professionally
  • Establish and maintain positive working relationships with all internal and external interfaces
  • Fluent in English

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers

Skills Required

  • Bachelor degree in a relevant science, engineering or related subject
  • Minimum 5 years' experience in quality and assurance development
  • Professional Certification in Quality auditing and regulatory standards
  • Good Technical Engineering Knowledge
  • Excellent written and verbal communications skills
  • Ability to prioritize and manage daily assignments

Sartorius Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sartorius and has not been reviewed or approved by Sartorius.

  • Healthcare Strength Health coverage includes multiple medical plan options with dental, vision, HSA/FSA, EAP, and wellness resources across many locations. Quality of core medical, dental, and vision is characterized as solid.
  • Retirement Support Retirement offerings include a 401(k) with a company match highlighted in U.S. materials and employer‑verified listings. The match is characterized as generous at some sites.
  • Flexible Benefits Flexible hours and hybrid/home‑office options are available where roles and regions allow, with role‑dependent perks in some locations. Broader extras such as commuter benefits, discounts, and tuition assistance add optionality where eligible.

Sartorius Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Göttingen
9,059 Employees
Year Founded: 1870

What We Do

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide. With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes. The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically. Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies. In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe. Join our team, partner or collaborate with us.

Similar Jobs

In-Office
Singapore, SGP
35251 Employees

Applied Materials Logo Applied Materials

Manager, Operations & Customer Quality

Artificial Intelligence • Semiconductor • Manufacturing
In-Office
Singapore, SGP
23282 Employees

Klaviyo Logo Klaviyo

Sales Operations Analyst

Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Easy Apply
Hybrid
Singapore, SGP
2400 Employees

Ambiq  Logo Ambiq

Staff Engineer

Hardware • Internet of Things • Software • Wearables • Semiconductor
Easy Apply
In-Office
Singapore, SGP
220 Employees

Similar Companies Hiring

Formation Bio Thumbnail
Artificial Intelligence • Big Data • Healthtech • Biotech • Pharmaceutical
New York, NY
140 Employees
SOPHiA GENETICS Thumbnail
Software • Healthtech • Biotech • Big Data • Artificial Intelligence
Boston, MA
450 Employees
Pfizer Thumbnail
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
New York, NY
121990 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account