Customer Quality Engineer

Company Description

Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a start-up. In addition to the U.S. headquarters and other facilities in the U.S., the company has international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At Solidigm, we are One Team that fosters a diverse, equitable, and inclusive culture that embraces individual uniqueness and empowers us to bring our best selves to deliver excellence in support of Solidigm's vision and mission to be the go-to partner for optimized data storage solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a diverse team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture; be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

Job Description

In this CQE role, you will be responsible for delivering a world class quality experience to our enterprise SSD customers. you will be responsible for being the first point of contact for customer quality related topics (both proactive and reactive).

You will be responsible to reach out to customers and their ODM partners to proactively engage and manage any potential quality or reliability concern. Our goal is to build a strong working level partnership with our customers and their ODMs to monitor and react to our products performance in their manufacturing environment and field deployment.

It is expected you will be able to engage with our customers to build positive relationships and deliver a support model that fits the customer’s expectations. The scope of the position will include the following:

• Managing customer quality inquires as it relates to manufacturing in the Asia region.
• Managing the operations of failure analysis process including tracking the returns, conducting failure analysis, and reporting the findings. 
• Partnering with engineering and our sales team to offer solutions in a timely manner, continue to improve our customer’s quality experience.

Qualifications

• A bachelor’s degree in electrical engineering, Computer Engineering, or a related discipline.
• Knowledge & 3~5 years work experience in Storage products (SSDs or HDD), DRAM, NAND will be considered as alternatives.
• Have a customer orientation focused mentality and communication skills can engage both our customers and our internal partners.

Preferred Qualifications

• Experience of Customer Quality or product quality who is the customer interface that demonstrated a high degree of customer satisfaction as it related to service.
• Prior experience in SSD manufacturing working for either the manufacturer (ODM, OEM) or as a supplier/customer of the factory. 
• Demonstrated experience in enterprise SSD debug at both the device level and the system level. Previous experience using PCI protocol analyzer (Teledyne LeCroy or similar) to debug SSD with system level interactions is desired.
• Willing to travel to customer sites across Asia some time for Customer Quality meeting & customer issue. Occasional international travel may also be required.
• Strong English listening, speaking, reading, and writing abilities.