We are looking for a Customer Project Manager - Acceptance to lead and coordinate customer acceptance activities across telecom delivery projects. In this role, you will work with customers, project teams, delivery units, and partners to ensure that acceptance criteria are clearly defined, testing is completed, defects are resolved, and project deliverables are formally accepted on time.
The ideal candidate combines strong project-management discipline with customer-facing communication skills, technical understanding, and the ability to drive closure across multiple stakeholders.
Key responsibilities
- Own the end-to-end customer acceptance process, from planning and readiness assessment through final sign-off and handover.
- Define and maintain acceptance plans, milestones, criteria, test scenarios, documentation requirements, and approval workflows.
- Coordinate acceptance testing, site or solution readiness reviews, issue resolution, and re-testing with customers and internal delivery teams.
- Act as the primary point of contact for acceptance-related matters, providing clear status updates and managing expectations.
- Track acceptance deliverables, dependencies, risks, actions, defects, and outstanding customer requirements.
- Facilitate governance meetings, working sessions, test reviews, and escalation forums as needed.
- Collaborate with project managers, solution architects, engineers, service delivery teams, commercial stakeholders, and external partners.
- Ensure acceptance evidence and documentation meet contractual, quality, security, and operational requirements.
- Drive timely closure of open issues and obtain formal customer approval, sign-off, or agreed exception documentation.
- Support lessons learned, process improvements, and transition to operations or managed services.
- Maintain accurate project records and reporting in accordance with Ericsson ways of working and applicable governance standards.
The Skills you bring
Qualifications and experience
- Bachelor's degree in engineering, information technology, business, project management, or a related discipline.
- 10+ years of experience in project management, customer delivery, service implementation, testing, commissioning, or acceptance management within telecommunications or a related technology environment.
- Proven experience coordinating customer acceptance, UAT, site acceptance testing, solution validation, or operational handover.
- Strong understanding of project lifecycle management, quality processes, risk management, issue tracking, and change control.
- Experience working with cross-functional, multicultural, and geographically distributed teams.
- Strong customer relationship, negotiation, facilitation, and stakeholder-management skills.
- Excellent written and verbal communication skills in English.
- Ability to manage competing priorities, work under deadlines, and operate effectively in a complex delivery environment.
- Willingness to travel within the Philippines when required.
Preferred qualifications
- Project-management certification such as PMP, PRINCE2, or equivalent.
- Experience with telecom networks, IT infrastructure, cloud, OSS/BSS, managed services, or systems integration.
- Familiarity with acceptance frameworks, test management tools, Jira, reporting dashboards, and document-management platforms.
- Experience managing contractual acceptance milestones, service-level requirements, or customer audits.
- Knowledge of Agile, hybrid, or waterfall delivery methodologies.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Job details: Customer Project Manager
Skills Required
- Bachelor's degree in engineering, information technology, business, project management, or a related discipline
- 10+ years of experience in project management, customer delivery, service implementation, testing, commissioning, or acceptance management within telecommunications or a related technology environment
- Experience coordinating customer acceptance, UAT, site acceptance testing, solution validation, or operational handover
- Strong understanding of project lifecycle management, quality processes, risk management, issue tracking, and change control
- Experience working with cross-functional, multicultural, and geographically distributed teams
- Strong customer relationship, negotiation, facilitation, and stakeholder-management skills
- Excellent written and verbal communication skills in English
- Ability to manage competing priorities, work under deadlines, and operate effectively in a complex delivery environment
- Willingness to travel within the Philippines when required
- Project-management certification such as PMP, PRINCE2, or equivalent
- Experience with telecom networks, IT infrastructure, cloud, OSS/BSS, managed services, or systems integration
- Familiarity with acceptance frameworks, test management tools, Jira, reporting dashboards, and document-management platforms
- Experience managing contractual acceptance milestones, service-level requirements, or customer audits
- Knowledge of Agile, hybrid, or waterfall delivery methodologies
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
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Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
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Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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