Customer Project Manager

本ポジションは、弊社カスタマー・エクスペリエンス（CX）事業部内の大手通信事業者ネットワークのサービスデリバリ担当となります。お客様・パートナー様、社内のエンジニアと協業してお客様ネットワーク導入、運用の支援をします。

【職務内容】

・シスコ製品部門と連携してお客様の課題や要望のヒアリング

・お客様の課題や要望に対する業務委託支援の提案書作成と提案

・大規模業務委託契約のプロジェクトマネージメント

・シスコOneチームとして関連部門との連携

・お客様、パートナーとの関係構築・維持

【求められる能力】

・5年以上のシステムエンジニア経験

・5年以上のプロジェクトマネージメント経験

・Router、Ethernet Switch の知識

・サーバーOS(Redhat, UNIX) の基本知識

・DevOpsの基本知識

・セキュリティの基本知識

・AIを活用して業務効率、生産性向上

・問題、課題、ビジネスに対して自分の事として取り組むことができる人

・お互いを理解、尊重し、成長できる人

・できない理由を考えるより、どう実現するか考えれる人

・リーダーシップをもってプロアクティブに活動できる方

・学ぶ意欲が強く、新しい技術に対しても積極的に自己研鑽に励める方

・ネイティブレベルの日本語能力

・英語力 TOEIC 750点以上

・プログラミング能力があれば尚良

【資格:尚可】

・PMP

・CCIE

・CISSP

・DEVNET

・AWS/GCPの資格保持者、またそれ相当

・Redhatの資格保持者、またはそれ相当

This position is within our Customer Experience (CX) division, focusing on service delivery for large-scale telecommunications carrier networks. You will collaborate with customers, partners, and internal engineers to support the deployment and operation of customer networks.

Job Description: Service Delivery Manager (CX)

Responsibilities:

• Collaborate with Cisco product teams to identify and understand customer challenges and requirements.
• Draft and present service delivery proposals based on customer needs and requirements.
• Manage large-scale service delivery projects.
• Work as "One Cisco" in coordination with relevant internal departments.
• Build and maintain strong relationships with customers and partners.

Required Qualifications:

• 5+ years of experience in systems engineering.
• 5+ years of experience in project management.
• Knowledge of Routers and Ethernet Switches.
• Basic knowledge of Server OS (RedHat, UNIX).
• Basic knowledge of DevOps.
• Basic knowledge of security.
• Ability to utilize AI to enhance operational efficiency and productivity.
• Ownership mindset: Ability to take initiative and treat business challenges as your own.
• Collaborative mindset: Ability to understand, respect, and grow with others.
• Solution-oriented: Focus on "how to achieve" rather than "why it cannot be done."
• Proactive leadership.
• Strong desire to learn and actively pursue self-development in new technologies.
• Native-level Japanese proficiency.
• English proficiency: TOEIC 750 or higher.
• Programming skills (preferred but not required).

Preferred Certifications:

• PMP (Project Management Professional)
• CCIE (Cisco Certified Internetwork Expert)
• CISSP (Certified Information Systems Security Professional)
• DevNet
• AWS/GCP certifications (or equivalent)
• RedHat certifications (or equivalent)

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.