The Customer Project Manager Stream Lead ensures all customer projects / programs are managed by their team of Customer PMs are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling..
Responsibilities- Line Management of a stream of Customer Project Managers, ensuring clear direction and fostering a collaborative environment.
- Monitor utilization of the stream members and actively assign Customer Project Managers in a flexible and efficient manner across all customer projects in the stream’s domain.
- Actively encouraging the stream members to develop clear career paths and enabling skill development in key competences.
- Ensure resource gaps within the stream are clearly identified and raise official requests to D&I Head for additional support where needed.
- Take on specific projects and CPM duties to lead and coordinate customer projects, ensuring alignment with Nokia's operational standards and methodologies.
- Manage project delivery, maintaining oversight of cost, scope, schedule, and quality (CSSQ) to meet customer contract obligations.
- Plan and adapt project schedules, ensuring proactive change management and consistent communication with stakeholders.
- Facilitate successful handovers between project phases, ensuring smooth transitions from sales to execution and delivery to care.
- Implement risk management strategies, maintaining an up-to-date project status in all relevant tools and repositories
- 7+ years of experience as a Project Manager in Telecom or IT, with a focus on external end-customer delivery in the Telco Operator domain
- Delivered projects with a solid understanding of waterfall and Agile methodologies, as well as DevOps solutions
- Formal project management certification (e.g., PMP, PgMP, Prince2)
- Experience in customer requirements analysis, project planning, and solution design
- Experience with Japan telecom operators/carriers
- Willingness to embrace the latest autonomous network delivery models in the Deploy & Integrate environment.
- Native level in Japanese is a MUST, with basic business level in English.
Skills Required
- 7+ years of experience as a Project Manager in Telecom or IT
- Delivered projects with knowledge of waterfall and Agile methodologies, DevOps solutions
- Formal project management certification (e.g., PMP, PgMP, Prince2)
- Experience in customer requirements analysis, project planning, and solution design
- Experience with Japan telecom operators/carriers
- Native level in Japanese
- Basic business level in English
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
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