The Customer Project Manager (CPM) is responsible for leading the end-to-end delivery of telecommunications projects, ensuring successful execution of customer commitments, contractual obligations, project milestones, and operational KPIs. The role serves as the primary interface between customers, vendors, contractors, and internal delivery teams, driving project performance, governance, and stakeholder engagement across network rollout, modernization, and operational projects.
The role ensures projects are delivered on schedule, within scope, budget, and quality standards, while aligning with customer commitments and Ericsson delivery frameworks.
Key Responsibilities
- Lead and manage telecom projects including MCMC, Enterprise Business (EB), BAU, NIC, Network Rollout, Migration, and Infrastructure projects.
- Own project delivery, ensuring achievement of monthly KPIs, project milestones, and customer targets.
- Manage project scope, schedule, risks, issues, budget, and resource allocation.
- Establish strong customer relationships and act as the primary point of contact for project governance.
- Drive vendor and contractor performance to ensure compliance with project requirements and delivery commitments.
- Lead project reviews, recovery plans, and escalation management for critical issues.
- Prepare and present project status reports, dashboards, and executive updates.
- Participate in customer governance forums, steering committee meetings, and operational reviews.
- Represent Ericsson in customer, regulatory, and stakeholder meetings including MCMC and state-level governance forums.
- Ensure compliance with contractual, safety, quality, and regulatory requirements.
- Coordinate cross-functional teams to deliver projects within agreed timelines and quality standards.
Join our Team
Key Competencies
Technical Competencies
- Knowledge of telecommunication network technologies (2G, 3G, 4G, 5G).
- Understanding of transport network technologies (IPRAN, DWDM, Microwave).
- Familiarity with telecom deployment environments and vendor equipment.
Project Management Skills
- Project planning and scheduling
- Risk and issue management
- Budget and resource management
- Governance and reporting
Business & Stakeholder Skills
- Strong stakeholder and customer management skills
- Effective communication and problem-solving ability
- Ability to manage multiple projects in a fast-paced environment
Key Requirements
- Bachelor's Degree in Engineering, Telecommunications, Project Management, or related discipline.
- Minimum 5-8 years of experience in telecommunications project delivery.
- Strong experience managing customers, vendors, and contractors.
- Knowledge of telecom network deployment, rollout, transmission, fiber, and infrastructure projects.
- Strong stakeholder management, negotiation, and leadership skills.
- PMP, PRINCE2, or equivalent certification is an advantage.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Shah Alam
Req ID: 785862
Skills Required
- Bachelor's Degree in Engineering, Telecommunications, Project Management, or related discipline
- Minimum 5-8 years of experience in telecommunications project delivery
- Strong experience managing customers, vendors, and contractors
- Knowledge of telecom network deployment, rollout, transmission, fiber, and infrastructure projects
- Knowledge of telecommunication network technologies (2G, 3G, 4G, 5G) and transport technologies (IPRAN, DWDM, Microwave)
- Strong stakeholder management, negotiation, and leadership skills
- PMP, PRINCE2, or equivalent certification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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