Customer Project Manager

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network—even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences.

ThousandEyes is deeply integrated across the Cisco technology portfolio and beyond, helping customers deploy at scale while delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. The ThousandEyes team is establishing a dedicated Project Management function to support a rapidly expanding customer base and create scalable delivery practices. We are a collaborative, fast-paced, and innovative team that enjoys solving complex customer challenges and learning from experience. This is an opportunity to help define how ThousandEyes delivers value to customers globally.

Lead customer-facing technical implementation projects from planning through deployment, validation, and documented customer acceptance. Create and maintain project processes, templates, and operating practices for the ThousandEyes Project Management organization. Serve as the primary customer contact and coordinate engineering, product, support, sales, and partner teams to complete assigned milestones. Present project status, risks, dependencies, decisions, and escalation to customer and Cisco stakeholders. Convert technical requirements into project plans with defined scope, deliverables, owners, dates, and acceptance criteria, and track progress through completion.

Minimum Qualifications

• Bachelor’s degree and 5+ years of technical project management, or Master’s degree and 3+ years of technical project management, or PhD and 0+ years technical project management, related work experience-customer delivery or implementation.
• Completed at least one full IT software implementation lifecycle, including planning, execution, deployment, and customer acceptance.
• Possess an active project management certification, such as PMP, PRINCE2, or CAPM.
• Demonstrated experience implementing or maintaining LAN/WAN network environments through professional employment or customer project delivery.
• Managed at least two concurrent projects involving cross-functional or cross-team dependencies.

• 2+ years managing customer-facing technology implementation projects.
• Provide one example of changing project scope, timing, resources, or requirements, including the options, decision, and result.
• Present project updates at least three times to customers or internal teams, including risks, decisions, recommendations, and follow-up actions.
• Create at least one project template, checklist, or report used by a team or on at least two projects.
• Provide one example of a delivery problem involving multiple teams, including its cause, actions taken, escalation, and impact on timing, scope, quality, or customer approval.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.