Meet the Team
Welcome to the Cisco Customer Experience Centre (CXC), a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" environment, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies.
Our teams operate across strategic regions worldwide, bridging time zones, languages, and local laws to deliver a seamless and relevant customer experience. We are passionate about entire customer lifecycle, from initial vision through adoption to value realization — ensuring that every customer achieves substantial business outcomes through expertly engagements.
Your Impact
As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly develop how Cisco delivers value to customers on a global scale.
You will:
- Act as a strategic partner to executive leadership and key customer stakeholders, translating sophisticated technical delivery into compelling business value propositions
- Institutionalize next-generation project management methodologies, encouraging a culture of AI-fluency and innovation under Cisco's PMO framework
- Drive predictive delivery by using AI-driven insights to proactively lead project lifecycles, identifying and mitigating risks before they impact any constraints.
- Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic prioritization
- Present service business value to customers, influencing their assessment, planning, and management of critical projects
Responsibilities
- Supervise sophisticated, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
- Lead large and complex infrastructure projects within an account or group of accounts
- Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
- Develop and present proposals and agreements to customers and internal stakeholders
- Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
- Use the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
- Influence customers in the assessment, planning, and management of projects
- Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, encouraging a culture of innovation and AI-fluency
Minimum Qualifications
- Bachelor's degree or equivalent experience in Engineering or Technology (BE/B.Tech or equivalent)
- Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9 to 15 years.
- Demonstrable experience in handling global, customer-facing projects in highly sophisticated functional or matrix organizations
- Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
- Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
- Superb communication skills.
- Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements
Preferred Qualifications
- Advanced degree or equivalent experience preferred e.g. MBA, MCA, or M.Tech
- Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
- Hands-on experience with Agile / Scrum project methodologies, demonstrating flexibility and delivery practices
- Basic knowledge equivalent to CCNA or higher, demonstrating understanding of networking and infrastructure concepts
- Familiarity with AI-assisted project management tools and prompt engineering techniques to drive automation and productivity
- Experience in program-level management, including revenue forecasting, margin optimization, and strategic resource planning
- Track record of successfully leading large-scale, cross-functional teams across geographies and business units
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Engineering or equivalent
- Minimum 6 years of dedicated Project Management experience within IT and overall 9 to 15 years experience
- Experience handling global, customer-facing projects in matrix organizations
- Proficiency in Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
- Professional project management certification (PgMP, PRINCE2, ITIL, SCRUM or equivalent); preference for PMP/PgMP
- Superb communication skills
- Willingness to travel locally and internationally and adapt to diverse time zones
- Advanced degree (MBA, MCA, M.Tech) or equivalent experience
- Domain expertise in IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
- Hands-on experience with Agile/Scrum methodologies
- Basic networking knowledge equivalent to CCNA or higher
- Familiarity with AI-assisted project management tools and prompt engineering
- Experience in program-level management including revenue forecasting and margin optimization
- Proven track record leading large-scale, cross-functional teams across geographies
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
