Customer Project Engineer - HPM/iECG/Mobile C-arm

Customer Project Engineer - HPM/iECG/Mobile C-arm

In this role, you will be:

Leading the execution of commercial projects for Philips customers, directly working with them to agree on project objectives, plan, schedule, costs, quality and all other requirements.

You are responsible for:

• Delivering products, services, systems and/or solutions at customer sites, as agreed in the customer contract and Statement of Work.
• Gaining agreements on and achieving project goals and objectives, balancing, and managing the project scope (including requirements), schedule, budget, quality, resources, and risks.
• Support presales activities as a subject matter expert ensuring that the scoped solution can be delivered to meet customer expectations with a clear path to revenue recognition & customer value.
• Ensure that all deliverables have been met including, but not limited to, systems installation and integration, clinical and technical consulting, training and education and customer success deliverables.
• Monitoring the customer success criteria and project budget during project execution with an outcome-oriented view focusing on the maximization of the project benefits and customer impact.
• Leading diverse project team(s), empowering the team members to become efficient and effective.
• Building partnerships with the project’s stakeholders, leverage them to achieve goals, and able to influence their opinions and negotiate effective solution.
• Confirming & using the project objectives and customer success criteria, formulates the project plan, in consultation with project team members and other parties concerned on base of the customer contract.
• Investigating customer expectations and responding to their feedback.
• Contextualizing organizational goals and shifts, recognizing opportunities, and turning those into customer value.
• Monitoring project activities, appropriately balancing risk taking and issue escalation and setting up detailed progress / escalation reports (including suggested corrective actions) for the project steering team.
• Ensures Philips standards (Process/Systems/Way-of-Working) are adopted as outlined in Philips Business System (PBS) and in the local Management System based on Philips Excellence Process Framework (PEPF).
• Is responsible for driving compliancy to applicable regulations (Q&R/ H&S) by own organization, third parties and partners in the project.
• Controls the project budget and project progress, evaluates all change requests as to feasibility, costs/benefits and added value, takes corrective actions.
• Provide revenue forecast input for projects and for ensuring changes to the forecast are reported & flagged.
• Achieve and maintain required professional certifications.

To succeed in this role, you’ll need a customer-first attitude and the following:

• Bachelor’s Degree Holder in related disciplines.
• Minimum 4 years’ experience in Project Management within a Healthcare Environment and/or imaging project is preferred (i.e. Healthcare IT, Patient Monitoring system, Mobile C-Arm and enterprise-level ECG system).
• Exposure to Project Management preferred
• Effectively manages and leads multiple projects concurrently with varying complexities.
• Strong interpersonal and communication skills, both verbal and written.
• Demonstrates effective influential leadership across all project resources/stakeholders.
• Must be highly organized and work autonomously
• Ability to present and negotiate effectively in multiple areas of the customers’ environment.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.