Job Description
Ready to bring a little fun to forecasting? As a Customer Planner Specialist on our US Market Operations team, you'll team up with some of our biggest retail partners to build smart, data-driven plans that keep LEGO bricks flowing to fans everywhere.
It's a great spot to grow your skills, collaborate across teams, and see your work make a real difference!
Core Responsibilities
Executes internal Collaborative Customer Planning (CCP) process with assigned retailers and associated KAMs
Uses advanced analytics and statistical modeling to develop and maintain accurate joint consumer sales, shipment, and inventory plans for assigned retailers
Leads CCP alignment with KAM, who will then engages with the buyer and/or planner on recommended updates to the plan, communicates rationale behind proposed changes, validates customer input and feedback, and negotiates alignment on plan (with support from the Customer Planner)
Facilitates alignment on assumptions between CCPs and the LEGO Group’s US Demand Plan.
Uses customer-level insights to influence push volume target-setting for US Market
Manages plans to push volume targets with support from the Key Account Manager.
Ensures push volume is accurately planned in the CCP. This responsibility includes developing clear and accurate assumptions on topline volumes and ship timing for new product launches, trade promotions, and peak season inventory builds.
Brings topline planning perspective to weekly forecast collaboration meetings with Inventory Managers and Demand Planning Managers
Drives operational improvement with assigned retailers. Identifies and drives operational improvements that support joint in-stock, fill rate, and excess inventory management objectives. Partners with KAM team to ensure operational support for commercial innovation.
Partners closely with Key Account Manager to ensure planning goals are aligned to our strategic goals with assigned retailers
Play your part in our team succeeding
US Market Operations is responsible for short-term forecasting and operational execution of the LEGO Group’s US business. We are a customer-focused organization – the team that collaborates with internal functions and external customers to deliver BU priorities and customer goals.
Do you have what it takes?
Functional experience in key account management, demand planning, customer planning, or data analytics
Ability to generate actionable insights from data using data analysis tools like Power BI, and Microsoft Excel
Excellent written and verbal communication skills
Ability to communicate insights and supporting data to influence strategy
Strong understanding of retail math (cost of goods sold, initial mark up, gross margin $, gross margin %, etc.)
Independent problem solving and decision making skills
Can effectively navigate ambiguity to deliver results
Demonstrated ability to proactively interpret data, identify trends and challenge the status quo
Bachelor’s degree or equivalent working experience in a business-related field preferred
Additional details on this position:
Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.
No relocation assistance will be provided for this position.
#LI-SW2
#LI-Hybrid
Compensation
The salary for this position has a range of $68,330.00 - $102,494.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
Skills Required
- Functional experience in key account management, demand planning, customer planning, or data analytics
- Ability to generate actionable insights from data using data analysis tools like Power BI and Microsoft Excel
- Excellent written and verbal communication skills
- Ability to communicate insights and supporting data to influence strategy
- Strong understanding of retail math (cost of goods sold, initial mark up, gross margin $, gross margin %)
- Independent problem solving and decision making skills
- Ability to effectively navigate ambiguity to deliver results
- Demonstrated ability to proactively interpret data, identify trends and challenge the status quo
- Bachelor's degree or equivalent working experience in a business-related field
The LEGO Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The LEGO Group and has not been reviewed or approved by The LEGO Group.
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Fair & Transparent Compensation — Pay is generally positioned as competitive across many roles and markets, with benchmarking against local markets and an expressed commitment to equal pay. Total compensation is often framed as stronger when considering the full package rather than base salary alone.
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Parental & Family Support — Paid parental leave is described as notably expansive, with substantial fully paid time for primary and secondary caregivers and additional paid caregiver leave. Leave is also described as continuing to accrue other rewards such as vacation and bonus eligibility during the leave period.
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Wellbeing & Lifestyle Benefits — Benefits are described as extending beyond core insurance into mental health and wellbeing support, including assistance programs, mindfulness resources, ergonomic setups, and fitness-related offerings. Brand-specific lifestyle perks such as sizable product discounts are highlighted as a meaningful part of the overall rewards experience.
The LEGO Group Insights
What We Do
We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!
