Job Description
Where you’ll work: Guatemala City
Accounting and Finance at GoTo
The Accounting and Finance team is essential to our business. While the specific roles may vary, one thing is certain – you will be at the center of our organization and an integral part of the team responsible for ensuring the efficient financial management and financial controls necessary to support all our business activities. This is where you make an impact.
Your Day to Day
As a Trilingual (Spanish, English and Portuguese) Customer Payment Support Specialist, you would be working on
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Inbound Collection Activities – You will work on a case and call queue providing support to our customers via emails and calls.
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Solving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolution
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Interdepartmental Collaboration --- You will be collaborating with other departments daily in an effort to solve customer disputes and answer customer inquiries
What We’re Looking For
As a Trilingual (Spanish, English and Portuguese) Customer Payment Support Specialist, your background will look like
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Prior experience in a customer support or finance role in a BPO or Contact Center Environment
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Ability to thrive while managing high transactional volumes
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Advanced communications skills in English both written and spoken (above 85%)
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Advanced Communications skills in Portuguese both written and spoken (85%)
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Excel - Basic/Intermediate
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Higher education, currently attending or complete (desirable)
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Basic knowledge of financial transactions.
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Prior knowledge of Sales Force and/or NetSuite (desirable)
At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. We take pride in supporting our employees with comprehensive
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What We Do
Making IT easy, anywhere. Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
