Job Description
Customer Operations Manager, Iberia (Madrid)
Please apply with an English CV
Just imagine improving how customer operations flow from orders through distribution, using smarter processes and new technologies. Then make it real.
About the role
As our Customer Operations Manager, Iberia, you'll lead customer operations across order-to-delivery activities and retail inventory management. This is a permanent, full-time role where you'll connect customer service, logistics and demand planning and logistics, while improving the processes that bring them together through organisation, technology, and collaboration.
Required Qualifications
- Lead and develop a Customer Operations team responsible for order-to-delivery activities in an international consumer goods company partnering with in-country retailers (e.g. grocers, dept stores, independent toy specialists).
- Manage customer operations across distribution, order management, or customer service activities.
- Implement and optimise processes across distribution, order management, and customer service.
- Bring in-depth knowledge of SAP and use of generative AI Tools to improve customer operations processes via a curious and learning mindset sharing knowledge across the team.
- Fluent in Spanish and a strong English business proficiency.
- An ability to work 3-days per week from our Madrid office.
Preferred Qualifications
- Connect order to delivery operations with demand planning & retail inventory management.
- Coordinate order-to-delivery activities with key account managers, customer supply stakeholders, and regional logistics teams.
What you'll build
- Shape an effective Customer Operations setup focused on reliable order-to-delivery execution.
- Improve processes spanning distribution, order management, and customer service.
- Bring inventory management and demand planning closer together to support customer operations.
- Explore practical ways new technologies including AI can make customer operations processes simpler and more effective through a test and learn approach.
- Work across customer supply, logistics and commercial teams to connect activities around the customer.
If you've worked in a role where you bring customer operations, logistics and inventory activities together, you'll feel at home here. What matters most is turning operational experience into practical improvements while keeping customers and colleagues connected.
Life on the team
You'll join a team where collaboration matters because great customer operations cross functional boundaries. You'll collaborate closely with colleagues across key account management, customer supply, regional logistics and other partner teams. You'll bring people together around shared priorities, communicate clearly and create space for different perspectives while taking ownership of your area.
What success looks like
You'll become a trusted operational lead across the order-to-delivery journey, connecting inventory, demand planning, and customer service without losing sight of execution. You'll help the team strengthen its processes while proactively seeking out ways of working using new technologies. Success will come through close coordination with key account managers, customer supply stakeholders and regional logistics teams using strong collaborative skills.
#LI-MH
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Your workplace: Your workplace will be the office, store or factory specified in this advert.
Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.
Learn more about our benefits, culture and workplace experience here
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
Skills Required
- Lead and develop a Customer Operations team responsible for order-to-delivery activities in an international consumer goods company
- Experience managing customer operations across distribution, order management, or customer service activities
- Experience implementing and optimizing processes across distribution, order management, and customer service
- In-depth knowledge of SAP
- Experience using generative AI tools to improve customer operations processes
- Fluent Spanish
- Strong English business proficiency
- Ability to work three days per week from the Madrid office
- Experience connecting order-to-delivery operations with demand planning and retail inventory management
- Experience coordinating order-to-delivery activities with key account managers, customer supply stakeholders, and regional logistics teams
The LEGO Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The LEGO Group and has not been reviewed or approved by The LEGO Group.
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Fair & Transparent Compensation — Pay is generally positioned as competitive across many roles and markets, with benchmarking against local markets and an expressed commitment to equal pay. Total compensation is often framed as stronger when considering the full package rather than base salary alone.
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Parental & Family Support — Paid parental leave is described as notably expansive, with substantial fully paid time for primary and secondary caregivers and additional paid caregiver leave. Leave is also described as continuing to accrue other rewards such as vacation and bonus eligibility during the leave period.
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Wellbeing & Lifestyle Benefits — Benefits are described as extending beyond core insurance into mental health and wellbeing support, including assistance programs, mindfulness resources, ergonomic setups, and fitness-related offerings. Brand-specific lifestyle perks such as sizable product discounts are highlighted as a meaningful part of the overall rewards experience.
The LEGO Group Insights
What We Do
We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!
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