Please note - We’re able to consider candidates located in the following states: CO, MN, TX, TN, OH, NC, MI, FL, NY, MA, RI, NH.
For the first 2-3 months, this role will cover either 12pm-8pm or 1pm-9pm Eastern Time to address business needs. Candidates should be comfortable working the equivalent hours in their local time zone. After this initial period, the role is expected to shift to our standard business hours of 9am-5pm.
While the Onboarding team is fully remote, we have our beautiful Headquarters near Downtown Crossing in Boston. For those in or near the Boston area, we would welcome you into the office once or twice a week to collaborate with our kind, knowledgeable team members in Sales, Marketing, and Product.
Our Company
Skedda is a leading global workplace management platform, serving over 8,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice.
We’re looking for a friendly, tech-savvy, enthusiastic implementation specialist to join our growing Onboarding Team.
In this role, you’ll help customers turn their workplace goals into successful Skedda launches. You’ll be a trusted guide throughout the onboarding journey - building strong customer relationships, leading confident product conversations, creating helpful video walkthroughs, solving real scheduling and space-management challenges, and helping teams unlock value from Skedda as quickly as possible.
You’ll play a key role in creating excellent first impressions for new customers and setting them up for long-term success.
Your day-to-day will involve:
- Leading engaging customer training sessions and product walkthroughs
- Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions
- Guiding customers through implementation milestones
- Performing and coordinating key onboarding tasks, such as map uploads and account configuration support
- Answering customer questions via email and chat with clarity, warmth, and urgency
- Helping customers solve unique scheduling, space-management, and workplace scenarios
- Delivering product demonstrations tailored to customer needs
- Supporting billing-related questions and payment workflows
- Capturing customer feedback and sharing insights that help shape product development decisions
- Collaborating with amazing teammates across onboarding, support, product, and customer success to improve the customer experience
For this role, we need you to:
- Communicate exceptionally well in written and spoken English
- Bring a friendly, engaging, and professional presence to every customer interaction
- Be genuinely curious about technology, SaaS products, AI tools, and how modern teams collaborate
- Have experience working directly with customers or clients
- Be motivated by helping customers achieve meaningful outcomes
- Stay organized, detail-oriented, and proactive while managing multiple priorities
- Bring a strong sense of ownership, urgency, and follow-through
- Enjoy solving problems, learning quickly, and finding practical ways to move customers forward
Nice to haves:
- Previous experience in implementation, onboarding, customer support, customer success, or a similar customer-facing SaaS role
- Experience with tools such as Stripe, Hubspot, or other customer/payment platforms; Google Suite
Benefits
- Competitive salary, benefits package, and paid time off
- Creative and collaborative work environment
- Direct exposure to the leadership team across departments
- Be empowered to leave a significant mark on the company and the customers
About Us
We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
- We are a community
- Quality is at our core
- Take ownership
- Create momentum every day
- Tackle hard problems
- Be curious
We’re growing fast with a lot of new opportunities ahead! To learn more, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues and https://www.allbooked.com/about.
#LI-Remote
Skills Required
- Located in one of these states: CO, MN, TX, TN, OH, NC, MI, FL, NY, MA, RI, NH
- Able to work initial 12pm-8pm or 1pm-9pm Eastern Time (local equivalent) for first 2-3 months
- Exceptional written and spoken English communication
- Friendly, engaging, and professional presence in customer interactions
- Experience working directly with customers or clients
- Organized, detail-oriented, proactive; able to manage multiple priorities
- Strong sense of ownership, urgency, and follow-through
- Comfortable creating customer-facing video walkthroughs and delivering product training/demos
- Motivated to help customers achieve meaningful outcomes and solve product/workplace challenges
- Previous experience in implementation, onboarding, customer support, customer success, or similar SaaS role
- Experience with Stripe, HubSpot, Google Suite, or other customer/payment platforms
Skedda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Skedda and has not been reviewed or approved by Skedda.
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Healthcare Strength — Health coverage spans medical, dental, vision, life, and disability with FSA support, and some descriptions call the health benefits “fantastic.” In a few places coverage is characterized as free, indicating strong employer contribution to core healthcare costs.
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Leave & Time Off Breadth — PTO and paid holidays are described as generous across publicly listed packages, supporting meaningful time away from work. The combination of generous PTO and flexible/hybrid work norms helps make time off practically usable.
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Fair & Transparent Compensation — Compensation is described as fair and timely, and several postings provide clear salary bands by role and geography. Structured base/variable mixes and posted ranges help candidates benchmark expectations.
Skedda Insights
What We Do
Our passion is to tackle real-world hybrid work challenges globally. We are building the easiest, user-friendly, customizable space-booking system available. Skedda is a leading hybrid workplace experience platform, serving over 12,000 customers and nearly two million users, including Siemens, Mercedes-Benz, Harvard University, and Krispy Kreme. We are a key player in defining the future of work, helping businesses design meaningful, seamless, fully-integrated employee experiences in the hybrid workplace. Today, the product includes functionality such as floor plan visualizations, desk and meeting room booking, utilization reports and analytics, as well as integrations with key workplace tools like Microsoft365 and Google Workspace. Skedda is the winner of multiple G2 awards, including 2022 ‘Easiest to Use’ and ‘Most Likely to Recommend,’ and landed a spot on G2’s Top 50 Office Products of 2023.
Why Work With Us
In 2013, Skedda was crafted with a singular focus: to create the most intuitive space-booking solution on the market. A product that would cater to a wide range of user types and that was completely customer focused. Every decision we make is driven by our goal to make the product more valuable for our customers.
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