Sonar

Customer Onboarding Engineer

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Singapore

Hybrid

Senior level

Artificial Intelligence • Cloud • Security • Software

Sonar is the trust and verification layer for AI code, and the industry standard for automated code review.

The Role

As a Customer Onboarding Engineer at Sonar, you will enhance the onboarding experience for customers, ensuring effective product adoption and fostering strong relationships while advocating for customer needs within the organization.

Summary Generated by Built In

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

Why should I Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have

Deliver high-impact onboarding experiences that boost customer satisfaction and accelerate product adoption.
Build strong relationships with customer operational and developer teams, fostering trust and collaboration.
Gain deep insights into customers' SDLC and DevOps practices, sharing valuable feedback with internal teams to shape Sonar’s product offerings.
Act as the customer’s advocate within Sonar, ensuring their needs and challenges are represented in product development discussions.

On a daily basis, you will

Directly assist customer teams with the installation, configuration, and usage of SonarQube, including assessing existing free or commercial installations and incorporating them into a tailored, time-boxed onboarding plan.
Collaborate with sales teams to ensure a seamless customer transition from the completion of the sale through the end of the onboarding engagement, maintaining alignment and delivering a smooth onboarding experience.
Contribute to the evolution of the onboarding program by templatizing processes and sharing feedback within the Sonar Customer Onboarding team.
Actively listen to customers to identify technical challenges or adoption barriers and develop actionable plans to address them.
Educate customers on the value of static code analysis and the unique benefits of the Sonar ecosystem.
Hand off completed onboarding engagements to Account Managers, Technical Advisors, and/or Support Engineers with detailed documentation and follow-up plans.
Track Sonar product development to maintain expertise, report any identified gaps, and advocate for solutions that enhance the customer experience.

The skills you will demonstrate

At least 5 years of hands-on experience in software development and/or DevOps engineering, providing a strong foundation for understanding our products and their usage.
Practical knowledge of software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure, and GCP.
Familiarity with Continuous Integration tools (e.g., GitHub Actions) and DevOps platforms (e.g., GitHub, GitLab, Azure DevOps, Bitbucket).
Proficiency in live troubleshooting and resolving customer challenges in real time.
At least 5 years of experience in customer-facing roles, such as pre- or post-sales activities, with proven communication and service excellence.
Exceptional listening skills to abstract and formalize customer needs, paired with a collaborative mindset to share feedback and learnings with the team.
Strong organizational skills, attention to detail, and the autonomy to manage your activity with limited supervision.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.

Top Skills

AWS

Azure

Azure Devops

Bitbucket

Docker

GCP

Git

Github Actions

Gitlab

Kubernetes

Linux

Sonarqube

Windows

What the Team is Saying

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The Company

HQ: Geneva

800 Employees

Year Founded: 2008

What We Do

Sonar provides the essential verification layer for the AI-driven development era, ensuring all code—whether human-written or AI-generated—is code you can trust.

Today, AI coding tools are generating explosive volumes of code. This has created an "engineering productivity paradox" : faster code writing doesn't automatically lead to faster, safer software delivery. The new bottleneck is verification.

Sonar solves this. Integrating code quality and code security into a single platform (SonarQube), Sonar delivers deterministic, repeatable, and actionable code verification at scale, analyzing over 750 billion lines of code daily to ensure software is secure, reliable, and maintainable.

For organizations, Sonar provides the critical SDLC governance and compliance reporting needed to de-risk AI adoption and manage standards at scale. We empower teams to "vibe, then verify" — innovating at the speed of AI without sacrificing the quality, security, or maintainability of their codebase.

We are driven by a deep belief in our people, a commitment to excellence, and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed, Obsessed, Deliberate & Effective. This mindset reflects our culture of creativity, collaboration, and pride in the work we do.

Rooted in the open source community, Sonar’s solutions support over 35 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by 7M+ developers worldwide, including Snowflake, Booking.com, Deutsche Bank, AstraZeneca, and Ford Motor Company.

Sonar is headquartered in Geneva, Switzerland with additional offices in Austin, Texas; Bochum, Germany; London, Singapore, and Tokyo. The company is rapidly growing with over 750 employees!

Join us in our mission to solve the trillion-dollar challenge of bad code!

Why Work With Us

We are a product-first company, with a people-first culture. Every employee has the opportunity to grow and learn. We promote from within, provide regular feedback and professional development opportunities, value the right to fail along with respect and kindness and work with team members to achieve their full potential.