Job Context
At Simpro Group, our customers are our greatest advocates. As our Customer Marketing Manager, you'll be responsible for turning customer success stories into powerful marketing assets, building a thriving community of champions who genuinely love our products and want to share their experiences.From customer events and advocacy programmes to review campaigns and case studies, you'll create memorable experiences that strengthen relationships, build trust and elevate our brand in the market.
What You’ll Do
Develop and execute customer marketing and communication strategies that keep customers engaged throughout their journey.
Build and grow a community of customer advocates, encouraging reviews across platforms such as G2, Google and other industry-leading review sites.
Design and deliver creative campaigns that increase customer engagement, advocacy and brand awareness.
Identify compelling customer success stories and collaborate with internal teams to create case studies, testimonials and reference opportunities.
Plan and deliver customer-focused events, webinars and community initiatives that strengthen relationships and celebrate customer success.
Manage sponsorship opportunities across customer and industry events to maximise brand visibility and engagement.
Partner closely with Customer Success, Sales, Product and Marketing teams to ensure a consistent and engaging customer experience.
Measure programme performance, monitor customer sentiment and continuously optimise campaigns using data and insights.
What You’ll Bring
3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.
Strong project management and excellent communication skills.
Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.
Highly organized and detail-oriented with a data-driven mindset and analytical skills.
Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.
What We Can Offer You
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Skills Required
- 3-5+ years experience in customer marketing, customer advocacy, or related B2B marketing role
- Strong project management and excellent communication skills
- Experience with marketing and CRM tools such as HubSpot, Salesforce and G2 and executing B2B email marketing campaigns
- Highly organized, detail-oriented with a data-driven mindset and analytical skills
- Collaborative, adaptable self-starter with ability to work with global stakeholders
Simpro Software Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simpro Software Group and has not been reviewed or approved by Simpro Software Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests a four-day work week is a standout perk that supports work-life balance and can offset slightly lower market pay for some roles.
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Parental & Family Support — Feedback suggests parental leave is notably generous, including extended paid leave for primary and secondary caregivers along with return-to-work support.
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Inclusive Benefits Coverage — Feedback suggests benefits include unusually broad medical-travel support, including a dedicated travel-expense grant for medical procedures, which strengthens perceived inclusivity.
Simpro Software Group Insights
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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